Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

DAMILOLA OLAOGUN

Customer Success Manager
TORONTO

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Founder

THE GIFT FAIRY NIGERIA LTD
Lagos
09.2017 - Current

The Gift Fairy was created to provide bespoke gifting solutions to corporate bodies and individuals

Responsibilities include:

  • Negotiated terms of business acquisitions to increase business base and solidify market presence.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Being customer focused to ensure that our gift offerings meet the needs of our client and are in line with the latest trends

Customer Relations Manager

Zenith Bank Group, Zenith Pensions Custodian Limited
Lagos
05.2015 - 08.2017
  • Takes the initiative to find creative approaches that makes each customers experience personal
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.

Account Executive

Property and Investment Limited
Lagos
12.2014 - 04.2015
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Responsible for full sales cycle from prospecting to account management
  • Cold called, canvassed and obtained referrals to develop sales pipeline.

Education

MASTERS OF LAW (LLM) - OIL AND GAS

University Of Aberdeen

COMMENDATION - undefined

BARRISTER
01.2012 - 01.2013

BL - undefined

BACHELOR OF LAW (LL.B) - SECOND

Nigerian Law School
01.2011 - 01.2012

UPPER - undefined

University of Leicester
01.2008 - 01.2011

Skills

Recruitment and hiring

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Hobbies

Gourmet cooking

Timeline

Founder

THE GIFT FAIRY NIGERIA LTD
09.2017 - Current

Customer Relations Manager

Zenith Bank Group, Zenith Pensions Custodian Limited
05.2015 - 08.2017

Account Executive

Property and Investment Limited
12.2014 - 04.2015

COMMENDATION - undefined

BARRISTER
01.2012 - 01.2013

BACHELOR OF LAW (LL.B) - SECOND

Nigerian Law School
01.2011 - 01.2012

UPPER - undefined

University of Leicester
01.2008 - 01.2011

MASTERS OF LAW (LLM) - OIL AND GAS

University Of Aberdeen

BL - undefined

DAMILOLA OLAOGUNCustomer Success Manager