Summary
Overview
Work History
Education
Skills
Certification
Custom
Languages
Affiliations
References
Timeline
Generic

Damilola Oduyingbo

Ajah,Nigeria

Summary

A seasoned professional in Learning & Development with extensive expertise in HR Administration and Training facilitation. Demonstrates proficiency in Microsoft Office, Power BI, and Learning Management Systems. Adept at creating training content, conducting skills gap analysis, and delivering employee development programmes. Known for effective communication, team leadership, and quality assurance. Committed to continuous process improvement and enhancing corporate presentations through detailed performance reporting.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Learning and Development Analyst

Flutterwave Technologies Ltd
Lagos, Nigeria
2023.12 - Current
  • Led change management initiatives, fostering culture of continuous learning.
  • Facilitated employees' skill progress by creating relevant training modules, regular assessments, and appraisals.
  • Developed comprehensive training programmes, enhancing team productivity and initiated regular feedback loops for ongoing improvement in training delivery.
  • Delivered engaging workshops for improved staff competence.
  • Streamlined onboarding process, ensuring effective initial training for new employees.
  • Conducted detailed needs analysis to devise targeted training plans.
  • Created training needs assessments to identify skills and knowledge gaps.
  • Reported on training program needs and challenges, collaborating with management to address improvements.
  • Collaborated with Subject Matter Experts (SME) and department heads to refine and update training resources in alignment of resolution processes within business goals.

Customer Support Analyst

Flutterwave Technologies Limited
Lagos State, Nigeria
2022.11 - 2025.04
  • Collect and record customers' feedback and information, and share with appropriate departments and team members
  • Provide accurate, valid, and complete information by using the right working methods/tools.
  • Maintained a positive, empathetic, and professional attitude toward customers at all times.
  • Enhanced feedback on efficiency of customer service process
  • Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution
  • Maintained updated knowledge of all company products and services to provide adequate education to customers.

Payment & Settlement Officer

Glover Technologies Ltd.
Lagos State
2022.01 - 2022.08
  • Ensured all payments and settlements are made on time, following documented procedures
  • Daily processing and control of related financial transactions, and inward/outward, in accordance with the various settlement windows.
  • Daily verification and matching of all clearing and settlement accounts (Backlisted, Unpaid, etc.) and investigation/query of all outstanding and unmatched entries
  • Prompt and accurate delivery of funds to customers and banks to create a positive corporate image and minimize claims.
  • Filing and Archiving: managed and updated transactions and settlement files, bank records, financial logs, and reports.
  • Provide support on audit issues on operational issues, including management response, follow-up, correction, and reporting.
  • All other duties aligned with Payments and settlements as directed by Management

Customer Service Specialist

Glover Technologies Ltd
Lagos State
2021.08 - 2022.01
  • Established sustainable relationships and trust with customer accounts through open and interactive communication using the right methods/tools.
  • Meet personal/customer service team sales targets and email handling quotas and keeping records of customer interactions and process customer accounts.
  • Follow communication procedures, guidelines, and policies related to card transactions.
  • Providing feedback on the efficiency of customer service process.
  • Increased customer satisfaction and provide professional customer support at all times.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.

Administrative Officer

Springville Consulting Ltd.
Lagos State
2018.01 - 2021.12
  • Coordinate office activities, as well as manage office mail inflow and outflow.
  • Organize and methodically collate personal and insurance information, and also hand out employee applications while performing basic bookkeeping, inventories, filing, and clerical duties
  • Providing new employees with all relevant documentation needed, such as employee handbook, paperwork that needs to be completed on first day of employment, information regarding office policies and procedures, and employee benefits.
  • Follow up with individual staff members and departments to monitor compliance with Management guidelines and directives.
  • Managed incoming calls for efficient handling of enquiries and complaints.

Customer Service Representative

DHL Express
Lagos State, Nigeria
2018.12 - 2021.02
  • Managing and analysing customers' information.
  • Resolve customer complaints via phone and email.
  • Identifying and assessing customers' needs to achieve satisfaction.
  • Inform customers about deals, and also promote DHL Express services and products to customers.
  • Ensured smooth running of operations with timely preparation of reports.
  • Handled returns and exchanges efficiently, maintaining high levels of customer satisfaction.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Assisted customers in making informed decisions by providing detailed product information for customer satisfaction.

Business Development Executive (NYSC)

Wellspring Technology Ltd.
Lagos State, Nigeria
2019.07 - 2020.08
  • Identified potential clients for business expansion opportunities and oversaw proposal development.
  • Participated in industry events, raising brand visibility and generating potential leads.
  • Streamlined communications internally and externally, improving overall workflow processes.
  • Established strong partnerships with key stakeholders to drive business growth.

Education

B.Sc.Ed (Hons) - Political Science and Education

OLABISIS ONABANJO UNIVERSITY
Ago-Iwoye, Ogun State
2014.05 - 2018.11

Teaching Methods, Teaching Quality & Delivery -

Udemy

Change Management -

Udemy

Root Cause Analysis -

Udemy

Skills

  • Learning & Development
  • HR Administration
  • Quality Assurance
  • Product knowledge
  • Training Content Creation
  • Training coordination and Mentoring capability
  • Employee Development
  • Performance Reporting
  • Process Improvement
  • Employee onboarding procedures
  • Survey analysis
  • Power BI

Certification

  • Business Analysis & Process Management, Coursera, 06/01/22
  • Introduction to Data Analysis using Microsoft Excel, Coursera, 06/01/22
  • Strategic Human Resources Certification, LinkedIn Learning, 02/01/22
  • Project Management Certification, Alison (Alison.com), 07/01/22
  • Human Resource Management, International Business Management Institute (IBMI), 03/01/21
  • Customer Discovery Certification, Quantic School of Business and Technology, 04/01/20

Custom

Reference will be provided on request.

Languages

English
Fluent
Yoruba
Native

Affiliations

  • Teaching
  • Reading
  • Coaching
  • Singing

References

References available upon request.

Timeline

Learning and Development Analyst

Flutterwave Technologies Ltd
2023.12 - Current

Customer Support Analyst

Flutterwave Technologies Limited
2022.11 - 2025.04

Payment & Settlement Officer

Glover Technologies Ltd.
2022.01 - 2022.08

Customer Service Specialist

Glover Technologies Ltd
2021.08 - 2022.01

Business Development Executive (NYSC)

Wellspring Technology Ltd.
2019.07 - 2020.08

Customer Service Representative

DHL Express
2018.12 - 2021.02

Administrative Officer

Springville Consulting Ltd.
2018.01 - 2021.12

B.Sc.Ed (Hons) - Political Science and Education

OLABISIS ONABANJO UNIVERSITY
2014.05 - 2018.11

Teaching Methods, Teaching Quality & Delivery -

Udemy

Change Management -

Udemy

Root Cause Analysis -

Udemy

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Damilola Oduyingbo