Microsoft Office
Damilola Ifegbesan
Customer Service/ Client Success Manager
Lagos,Nigeria
Summary
Damilola is a client-focused service associate offering 6+ years of experience managing key accounts to deliver superior service. She is proficient in Microsoft Office CRM software, Google Workspace and has great expertise in providing client support, conflict management, maintaining files and records and preparing quantitative, comparative performance evaluations. She is also committed to collaborating with associates and management to achieve business objectives.
In addition, a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Dami is very articulate, energetic and result-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. You can never go wrong hiring her!
Overview
8
8
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Client Service Representative
Purple
Lagos, Lagos
02.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained and managed customer files and databases.
- Introduced clients to available online resources and services to increase convenience.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Success Analyst
Van foods & farms Groceries
Lagos, Lagos
12.2018 - 01.2020
- merchandise pick-up.
- Presented findings via talks and written reports.
- Created new surveys to be completed by customers monthly or quarterly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Received and processed stock into inventory management system.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Secretary
University of Lagos - Department of Urban Housing
Lagos, Lagos
01.2017 - 06.2019
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Identified communication channels to set roadmap to distribute information.
- Conducted research to assist with routine tasks and special projects.
Assistant Secretary
Lagos state Government - Ministry of Housing
Lagos, Lagos
04.2015 - 01.2017
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Identified communication channels to set roadmap to distribute information.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Prepared mail and real estate documents packages for shipment, pickup and courier services to expedite delivery.
- Drafted professional memos, letters and marketing copy to support the department's objectives and growth.
- Responded to inquiries from callers seeking information.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Used Microsoft office software to prepare various correspondence, reports and other written material.
Education
Master of Science - Real Estate Development
University of Lagos
Lagos 11.2018 - 01.2020
Bachelor of Science - Estate Management
University of Lagos
Lagos 11.2009 - 01.2015
Skills
Service recommendations
undefinedAffiliations
- Toastmasters
- Common Purpose Alumni
- McKinsey Forward Program (Ongoing)
- YALI (member)
Software
Google workspace
Database software
CRM software
Interests
Reading; Leisure Writing & Research
Interacting with People
Exotic Travels & Fine Cuisine
Timeline
Client Service Representative
Purple
02.2020 - Current
Customer Success Analyst
Van foods & farms Groceries
12.2018 - 01.2020
Master of Science - Real Estate Development
University of Lagos
11.2018 - 01.2020
Secretary
University of Lagos - Department of Urban Housing
01.2017 - 06.2019
Assistant Secretary
Lagos state Government - Ministry of Housing
04.2015 - 01.2017
Bachelor of Science - Estate Management
University of Lagos
11.2009 - 01.2015
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