ERP
Damilola Agbaje
Leicester ,Leicestershire
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Samsung Heavy Industries Nigeria
Lagos, Nigeria
12.2018 - 09.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Processed about 20 invoices each week and mailed documentation to clients.
- Handled over 40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Improved overall efficiency 20% by anticipating needs and providing outstanding support.
Administrative Assistant
SHI-MCI FZE
Lagos, Nigeria
03.2018 - 11.2018
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow and readability.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Set up conference rooms, technology and materials to facilitate meetings.
Education
Masters Degree - Data Science
Loughborough University
Loughborough United Kingdom 10.2022 - Current
Bachelors - Petroleum Engineering
Covenant University
Nigeria 09.2010 - 06.2015
Skills
Recordkeeping strengths
undefinedAccomplishments
- Earned "the most loyal award" for being loyal to my customers within 1 year of working
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Certification
Customer care essentials by Tom Associates
Timeline
Masters Degree - Data Science
Loughborough University
10.2022 - Current
Customer care essentials by Tom Associates
06-2022
Customer Service Representative
Samsung Heavy Industries Nigeria
12.2018 - 09.2022
Administrative Assistant
SHI-MCI FZE
03.2018 - 11.2018
Bachelors - Petroleum Engineering
Covenant University
09.2010 - 06.2015
Similar Profiles
SHUAIBU MUSASHUAIBU MUSA
Project Control Management at Samsung Heavy Industries Nigeria LimitedProject Control Management at Samsung Heavy Industries Nigeria Limited
SHUAIBU MUSASHUAIBU MUSA
Project Control Management at Samsung Heavy Industries Nigeria LimitedProject Control Management at Samsung Heavy Industries Nigeria Limited
Boseok LeeBoseok Lee
Construction Worker at Samsung Heavy IndustriesConstruction Worker at Samsung Heavy Industries