ERP
Damilola Agbaje
Leicester ,Leicestershire
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Samsung Heavy Industries Nigeria
Lagos, Nigeria
12.2018 - 09.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Processed about 20 invoices each week and mailed documentation to clients.
- Handled over 40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Improved overall efficiency 20% by anticipating needs and providing outstanding support.
Administrative Assistant
SHI-MCI FZE
Lagos, Nigeria
03.2018 - 11.2018
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow and readability.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Set up conference rooms, technology and materials to facilitate meetings.
Education
Masters Degree - Data Science
Loughborough University
Loughborough United Kingdom 10.2022 - Current
Bachelors - Petroleum Engineering
Covenant University
Nigeria 09.2010 - 06.2015
Skills
Recordkeeping strengths
Technical Support
Creative problem solving
Report preparation
Complaint resolution
Administrative support
Accomplishments
- Earned "the most loyal award" for being loyal to my customers within 1 year of working
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Certification
Customer care essentials by Tom Associates
Timeline
Masters Degree - Data Science
Loughborough University
10.2022 - Current
Customer care essentials by Tom Associates
06-2022
Customer Service Representative
Samsung Heavy Industries Nigeria
12.2018 - 09.2022
Administrative Assistant
SHI-MCI FZE
03.2018 - 11.2018
Bachelors - Petroleum Engineering
Covenant University
09.2010 - 06.2015