DAMILARE OLAMIDE LAWAL
Summary
Seeking a challenging position in a reputable organization that values marketing expertise and innovation. Proven ability to leverage skills in information technology to drive results and enhance organizational value. Committed to applying computing knowledge and research to achieve strategic goals.
Overview
7
7
years of professional experience
Work History
Call Reviewer(Remote)
Humanatic
Ikorodu, Lagos
01.2023 - 01.2026
- Maintained rigorous standards of data protection during all reviews.
- Evaluated and audited average of 2000 calls per week to ensure adherence to company policies, script compliance, and regulatory standards.
- Listened to recorded and live customer service interactions to assess agent soft skills, problem-solving abilities, and professionalism.
- Monitored inbound and outbound calls to verify compliance with federal regulations and internal security protocols.
Teacher
Isanbi Model College, Ilisan Remo
Ilisan remo, Ogun State
06.2021 - 01.2025
- Facilitated after-school clubs to encourage student participation in extracurricular activities which increased academic performances by 40%.
- Supported assessment of student progress by providing constructive feedback for enhancement.
- Assisted in parent-teacher meetings to discuss student progress and identify areas for development.
- Worked closely with colleagues for implementing cross-curricular projects that engaged students in comprehensive learning experiences.
Industrial Training(Network Admin Assistant)
Babcock University ICT
Ilisan remo, Ogun State
08.2018 - 02.2019
- Supported administration and maintenance of organisation's LAN/WAN infrastructure including switches, routers, firewalls, and VPNs.
- Assisted in managing network performance and integrity to ensure 99.9% uptime for critical business operations.
- Documented network configurations, procedures, and troubleshooting steps.
Education
Bsc. - Computer Science
Tai Solarin University of Education
06.2021
Skills
- Proficient use of Microsoft Office
- Digital Marketing Skill
- Good Communication and listening skill
- Knowledge passing
- Customer Satisfaction
- Problem-Solving
- Data gathering and analysis
- Reasoning and analytical skill
- Strategic Prospecting Skill
- Visualization and Presentation skill
- Discretion and confidentiality
LANGUAGE
Excellent in Spoken and Written English.
Excellent in Spoken and Written Yoruba
HOBBIES
Travelling, Reading, Listening to music, Cooking
References
References available upon request.
Personal Information
Timeline
Call Reviewer(Remote)
Humanatic
01.2023 - 01.2026
Teacher
Isanbi Model College, Ilisan Remo
06.2021 - 01.2025
Industrial Training(Network Admin Assistant)
Babcock University ICT
08.2018 - 02.2019
Bsc. - Computer Science
Tai Solarin University of Education