Damilare Oluwakayode
Lagos Mainland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Coffee Service Technician
Gelato and coffee university
Gbagada
04.2015 - Current
- Fabricated, tested, and installed replacement parts and removed damaged or malfunctioning parts.
- Maintained detailed records of all service calls and repairs performed on coffee machines.
- Followed instructions regarding duties and assignments for facility and machinery maintenance.
- Employed best maintenance and safety practices with minimal complaints, incidents or lost-time accidents.
- Adhered strictly to safety protocols while servicing machinery in customer locations.
- Provided feedback to management regarding any changes needed in product design or installation procedures.
- Removed money, cleaned components and performed other scheduled vending machine services.
- Resolved customer complaints by performing necessary adjustments or repairs.
- Performed routine checks on machines and identified possible problems.
- Demonstrated proper usage techniques for customers when introducing them to new equipment models.
- Inspected customer locations for safety hazards related to the use of coffee machines.
- Performed preventive maintenance on coffee machines, including cleaning, lubricating and inspecting components.
- Provided technical assistance to customers regarding proper operation of their coffee machines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Relationship Officer
COSMOS TRADE NIGERIA LIMITED
Gbagada
03.2014 - 03.2015
- Provided technical assistance to customers in order to resolve their inquiries or complaints quickly and efficiently.
- Created detailed reports outlining key insights gained from analyzing customer feedback data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Analyzed customer feedback data to identify opportunities for improvement in customer service delivery.
- Analyzed data from customer surveys to identify trends in customer needs and preferences.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Proactively contacted inactive customers in order to re-engage them with the company's offerings.
- Tracked performance metrics related to customer service activities such as response times, resolution rates.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Achieved cost-savings by developing functional solutions to problems.
Coffee Barista
COSMOS TRADE NIGERIA LIMITED
Ikeja
02.2012 - 03.2014
- Described menu items to customers and suggested appealing products.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Developed a working knowledge of different types of coffees and teas available in the shop.
- Maintained cleanliness of work area, including counters and equipment.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Kept records of sales transactions accurately in order to track inventory levels.
- Received and accurately processed customer payments.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Prepared and served hot or cold beverages.
- Established and adjusted ordering parameters to manage inventory.
- Created complex, hand-crafted beverages based upon customer preferences.
- Provided excellent customer service by addressing customer complaints promptly and professionally.
- Identified needs of customers promptly and efficiently.
Education
Bachelor of Science - Accountancy
LAGOS STATE UNIVERSITY
08-2018
Skills
- Inventory management
- Proactive
- Result oriented
- Very detailed
- Safe Work Practices
- MS Office
- Training & Development
- Basic Math
- Computer Skills
- Technical Analysis
- Report Writing
- Business Needs Analysis
- Complaint Resolution
- Data Entry
- Call Management
- Spreadsheets
- Customer Service
- Process Optimization
- Customer Relations
- Microsoft Outlook
- Typing Proficiency
- Microsoft Office Suite
- Clerical Support
- Critical Thinking
- Problem-Solving Abilities
- Microsoft PowerPoint
- Machine Safety Practices
Certification
HSE 1,2&3 (WORLD SAFETYORGANISATION)
HSE ADVANCE PROFESSIONAL (WORLD SAFETYORGANISATION)
FIRE FIGHTING CERTIFICATION
FIRST AID, CPR AND AED TRAINING
Microsoft Certified Solutions Expert: Data Management and Analytics
Machine learning
Nigerian Association of Petroleum Explorationists
Courses
- Data analyst bootcamp at codecadem
- Machine learningNigerian Association of Petroleum Explorationists
- Microsoft Certified Solutions Expert: Data Management and AnalyticsCisco Networking Academy
- Power Bi and data visualization at udemy
Timeline
Coffee Service Technician
Gelato and coffee university
04.2015 - Current
Customer Relationship Officer
COSMOS TRADE NIGERIA LIMITED
03.2014 - 03.2015
Coffee Barista
COSMOS TRADE NIGERIA LIMITED
02.2012 - 03.2014
Bachelor of Science - Accountancy
LAGOS STATE UNIVERSITY
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