Windows 10
Damilare Jacob
Digital Marketing
Akure,Ondo State.
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues.
- Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
- Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
- Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Technical Support Representative
Shawana Boyer; SynSha Fashions
United State, United State
01.2022 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Assisted with updating technical support best practices for use by team.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Researched product and issue resolution tactics to address customer concerns.
WordPress Website Developer
Clair Hunter; Living Funky Home Renovators
New York, London
04.2021 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Collaborated with team members to achieve target results.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Increased customer satisfaction by resolving issues.
- Saved $Amount by implementing cost-saving initiatives that addressed long-standing problems.
- Carried out day-to-day duties accurately and efficiently.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Mathematics Teacher
National Youth Service Corps, NYSC
Ore, Ondo State
09.2019 - 09.2020
- Prepared and implemented lesson plans covering required course topics.
- Provided meaningful math instruction to improve math skills of children.
- Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
- Cultivated relationships with parents for complete support network.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Implemented peer tutoring system to enhance comprehensive understanding of math techniques and increase student test scores.
- Created detailed syllabus to outline teaching methods, learning objectives and exam dates.
- Maintained lesson flexibility to adapt to student progress and information retention.
- Helped students make good decisions about course choices for educational and vocational goals.
- Held regular office hours to assist students struggling with materials.
- Adhered to social distancing protocols and wore mask or face shield.
Education
Bachelor Of Technology - Urban And Regional Planning
Ladoke Akintola University of Technology
Ogbomoso, Oyo State 09.2012 - 09.2018
Skills
Technical Support
Microsoft Outlook
Adobe and Adobe Flash
Account management
Videoconferencing
Desktop support
Technical issues analysis
Responsive design
Website optimization
Web development projects
SEO techniques
Search Engine Optimization
CMS management
Graphic design integration
Marketing Automation Software
Marketing
Web Security
Copywriting expertise
Campaign development
Strategic planning
Digital marketing
Campaign management
Customer demographics
Research methods
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Technical Support Representative
Shawana Boyer; SynSha Fashions
01.2022 - Current
WordPress Website Developer
Clair Hunter; Living Funky Home Renovators
04.2021 - Current
Mathematics Teacher
National Youth Service Corps, NYSC
09.2019 - 09.2020
Bachelor Of Technology - Urban And Regional Planning
Ladoke Akintola University of Technology
09.2012 - 09.2018
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