Damilare Adeosun
ABUJA
Summary
Dynamic Administrative and Human Resources Manager with over 16 years of experience driving strategic initiatives across federal, corporate, and private sectors. Recognized for developing and implementing comprehensive human capital strategies and administrative frameworks that enhance organizational performance and employee engagement. Expertise in conflict resolution and performance management fosters a high-performance culture while ensuring adherence to HR policies and labor relations. Proven ability to optimize processes for improved efficiency and collaboration among diverse teams, resulting in increased retention and satisfaction, while championing inclusive environments that empower individuals and elevate operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative & Human Resources Officer
Council for the Regulation of Freight Forwarding in Nigeria (CRFFN)
11.2016 - Current
- As Union Chairperson, developed outreach programs and regular feedback sessions, increasing team retention from 80% to 90% over 12 months.
- Oversaw payroll for 200+ employees, ensuring accuracy and timely compensation using Oracle EBS.
- Designed and launched a comprehensive e-learning program on Moodle, enhancing technical skills for over 200 participants, leading to a 30% improvement in assessments.
- Promoted HR announcements on Slack, boosting employee engagement from 50% to 65%.
- Managed $100,000 HR budget for advanced recruiting tools, reducing time-to-hire from 30 to 25 days for 20+ positions.
- Onboarded 50+ new employees annually in just 4 days, enhancing their integration into the team.
- Implemented 5 training programs on HR policies, achieving 100% compliance with local, state, and federal laws.
- Resolved conflicts from 100+ employee inquiries while maintaining compliance with labor laws.
- Oversaw and updated records for 300+ employees, ensuring data integrity in Oracle EBS and physical files.
Corporate Affairs Officer
Council for the Regulation of Freight Forwarding in Nigeria (CRFFN)
03.2012 - 10.2016
- Enhanced relationships with 10+ key media outlets for increased visibility on strategic initiatives.
- Built partnerships with 15+ industry leaders and government agencies, resulting in 5 successful collaborative events.
- Developed a communications framework with monthly updates and defined protocols, enhancing collaboration across 3 teams.
- Improved and executed crisis communication strategies; managed 20+ media inquiries monthly.
Operations Manager / Client Relationship Officer
Escroll Oil & Gas Limited
05.2009 - 12.2011
- Created client feedback process that raised satisfaction scores to 90% and improved retention rates among 200 clients.
- Trained 10 junior staff on client relations processes, leading to a 15% increase in client satisfaction scores.
- Oversaw workflows for 10+ projects, achieving 95% on-time delivery rates.
- Built lasting relationships with 15 key clients, increasing repeat business by 30%.
- Initiated a customer satisfaction guarantee program for 200 clients, generating over $50,000 in sales within 6 months.
Logistics Manager / Client Relationship Officer
Anfield Logistics Limited
06.2008 - 03.2009
- 95% on-time delivery achieved by optimizing scheduling for 30+ routes, reducing costs by 15%.
- Managed relationships with 20+ clients through proactive communication, resolving service inquiries within 24 hours.
- Revamped 10 delivery schedules and optimized route planning, achieving 15% faster delivery times.
- Performed compliance checks at 5+ logistics sites weekly, ensuring adherence to regulations and safety standards.
Education
Masters of Science - Peace Studies and Conflict Resolution
01.2025
Bachelor of Science - Political Science
01.2007
Skills
- Performance management
- Conflict resolution
- HR policies and procedures
- Labor relations
- Workplace safety
- Change Management
- Diversity and inclusion
- Organizational Development
- HRIS (Human Resource Information Systems)
- Data Analysis and Reporting
- Microsoft Office Suite
- Team Collaboration
- Benefits Administration
- Event Planning
Certification
- Chartered Institute of Personnel Management, CIPM (CPHR Affiliate)
- Data Analyst Level One Certification (Entry Level)
- Scrum Master Certified
- Institute of Occupational Health and Safety (IOSH)
Timeline
Administrative & Human Resources Officer - Council for the Regulation of Freight Forwarding in Nigeria (CRFFN)
11.2016 - Current
Corporate Affairs Officer - Council for the Regulation of Freight Forwarding in Nigeria (CRFFN)
03.2012 - 10.2016
Operations Manager / Client Relationship Officer - Escroll Oil & Gas Limited
05.2009 - 12.2011
Logistics Manager / Client Relationship Officer - Anfield Logistics Limited
06.2008 - 03.2009
UNIVERSITY OF LAGOS, AKOKA - Bachelor of Science, Political Science
NATIONAL OPEN UNIVERSITY OF NIGERIA - Masters of Science, Peace Studies and Conflict Resolution