Microsoft Word
OVOAKPORHAYE HOPE
Customer Service Representative
Lagos,LA
Summary
Dedicated Administrative Officer /Senior Customer Service Executive with professional knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Administrative Officer /Senior Customer Service Executive
OEACH INTEGRATED SERVICES
Ketu Lagos, Lagos
02.2020 - Current
- Standardized office structures and processes to promote collaboration and increased performance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained protocol throughout routine work days and special events.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Research /Senior Customer Care Officer
Transsion Holdings
Ikeja Lagos, Lagos
04.2017 - 12.2019
- Coordinated timely responses to online customer communication and researched complex issues.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Exceeded [Number]% quality goal by carefully applying scripts and personal knowledge to address and correct problems.
Administrative Officer
ZEBRAPATH TECHNICAL RESOURCES LTD
Surulere Lagos., Lagos
12.2013 - 10.2017
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Standardized office structures and processes to promote collaboration and increased performance.
- Maintained protocol throughout routine work days and special events.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Customer Service Officer
JOHN AKUETE NIG.ENT
Lagos , Lagos
02.2011 - 10.2013
- Promoted company brand and unique offerings through personalized customer service.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
Education
Higher National Diploma - Business Administration
Lagos State Polytechnic
Lagos State Polytechnic, Surulere, Lagos -State 02.2014 - 06.2016
National Diploma - Business Administration
Grace Polytechnic
Grace Polytechnic, Omu -Ijebu, Ogun State 01.2009 - 12.2011
Diploma - Desktop Publishing
R&D Association
1 Adeboyo Street Ketu Lagos 01.2006 - 06.2006
Skills
Customer service and support
CRM
Administrative support
Creative problem solving
Complaint resolution
Staff Management
Verbal and written communication
Sales expertise
Service standard compliance
Software
Microsoft Excel
Microsoft PowerPoint
Corel Draw
Photoshop
Adobe Reader
And More
Timeline
Administrative Officer /Senior Customer Service Executive
OEACH INTEGRATED SERVICES
02.2020 - Current
Research /Senior Customer Care Officer
Transsion Holdings
04.2017 - 12.2019
Higher National Diploma - Business Administration
Lagos State Polytechnic
02.2014 - 06.2016
Administrative Officer
ZEBRAPATH TECHNICAL RESOURCES LTD
12.2013 - 10.2017
Customer Service Officer
JOHN AKUETE NIG.ENT
02.2011 - 10.2013
National Diploma - Business Administration
Grace Polytechnic
01.2009 - 12.2011
Diploma - Desktop Publishing
R&D Association
01.2006 - 06.2006