Akinlotan Abiola Deborah
Degmas International School
Ibadan
1
Certification
1
year of professional experience
International Customer Success Specialist with a proven track record of managing cross-border customer relationships, digital workflows, and high-volume ticket resolution in remote environments. Expert at executing strict same-day Service Level Agreements (SLAs) while maintaining data entry integrity, live chat responsiveness, and customer retention. Highly skilled in asynchronous digital collaboration across international time zones using CRM ecosystems, Google Workspace, and Microsoft Teams. Combines strong operational discipline with cross-cultural diplomacy and a TEFL distinction to resolve complex customer escalations, manage phone/email pipelines, and build lasting stakeholder trust.
Work History
Customer Success & Operations Specialist
- Relationship & Inquiry Ownership: Managed a comprehensive omnichannel support pipeline handling high-volume parent and institutional inquiries across live chat and email channels, maintaining a 100% same-day Service Level Agreement (SLA) turnaround time.
- Email Optimization & Workflows: Streamlined corporate email communications by configuring automated labeling, sorting filters, and folder architectures, ensuring a consistent zero-backlog inbox and reducing overall response times.
- Escalation Management: Acted as the primary point of contact for high-priority customer complaints and sensitive operational bottlenecks, utilizing proactive customer de-escalation scripts to restore stakeholder trust and improve customer satisfaction.
- Data Entry & Account Audits: Audited and processed up to 20 detailed customer profiles, documentation files, and communication logs weekly, ensuring flawless data entry consistency and audit-ready archive systems.
- Remote Team Collaboration: Developed and configured shared cloud file infrastructures across corporate drives to enhance cross-functional transparency, support asynchronous remote workflows, and eliminate communication friction.
- Remote-Ready Workflows
Customer & Information Support Coordinator
1 Year- Process Improvement: Audited historical communication repositories to identify structural records anomalies, successfully correcting entries to secure administrative compliance and data integrity.
- Stakeholder Reporting: Organized communication reporting matrices and digital dispatches to provide transparent operational updates for internal leadership and cross-departmental reviews.
- International Research: Researched complex international compliance prerequisites and documentation standards to optimize client-facing data processing protocols and ensure seamless customer onboarding.
- Asynchronous Communication: Executed asynchronous communication routines across independent, distributed cross-functional teams using shared corporate workspaces to maintain target operational speeds.
Education
Master of Divinity (M.Div.) - Missiology
Focus: Full-time Graduate Research & Cross-Cultural Studies
Bachelor of Arts (B.A.) - History & International Studies
Focus: Strategic Communications, Analytical Analysis & Diplomacy Foundations
Skills
Customer Success & Experience: Customer Retention
Relationship Management
Customer Onboarding
Live Chat Support
Phone & Email Support
Omnichannel Care.
Operations & Escalation: SLA Turnaround
CRM Workflows
Escalation Management
Ticket Resolution
Process Improvement
Data Entry
Conflict De-escalation.
Digital Tools & Platforms: Google Workspace (Docs
Sheets
Drive)
Microsoft Office (Word
Excel)
Slack
MS Teams
Shared Cloud Infrastructures.
Records & Compliance: Audit-Ready Documentation
Data Integrity
Records Management
Quality Assurance
Archive Protocols.
Certification
- Professional Certificate in Email Management – Mastery of business inbox architecture, priority sorting, label automation, and zero-backlog inbox strategies.
- 120-Hour TEFL Certificate (Distinction) – Advanced cross-border verbal articulation, language evaluation criteria, and global communication design.
Personal Information
Availability: Remote / International-Ready
Timeline
Customer Success & Operations Specialist
Degmas International School
01.2023 Read More
Customer & Information Support Coordinator
Private School Information Management Services
01.2018 - 01.2019Read More
Bowen University
Bachelor of Arts (B.A.) from History & International Studies
Read More
Nigerian Baptist Theological Seminary
Master of Divinity (M.Div.) from Missiology
Read More