Oghenerukevwe Ukwa
Lagos,Lagos
Summary
A Customer Success Specialist with extensive experience in customer engagement and graphic design. A Proven track record in enhancing customer satisfaction, retention, management, problem solving, communication and Team work used to streamline strong communication channels. Adept at using Adobe Suite, Canva, Slack, Zoom, Loom, and Trengo to deliver exceptional results. Career goal: to leverage skills in customer empathy and proactive communication to drive client success and business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Success Agent (Contract)
Foodoo Group
12.2023 - 12.2024
- Delivered personalized assistance to enhance customer experience.
- Ensured seamless onboarding for qualified clients.
- Managed end-to-end client interactions across email, chat, and video platforms.
- Develop meaningful connections with clients to ensure long-term success.
- Share insights from customer interactions with CSM team.
- Provided expert advice and recommendations to customers, aiding them in achieving their business objectives.
- Streamlined communication channels between customers and technical support teams to improve issue resolution times.
- Customized product solutions to meet specific needs of diverse clientele, enhancing customer satisfaction.
- Designed over 50+ graphics for advertisements, email communications and media used in advertising and improving sales.
Graphic Designer
Tek Experts
01.2021 - Current
- Coordinated with marketing and several LOBs teams to craft graphics that boosted social engagements by 50%
- Created 90+ graphics photographs for online courses, increases engagements by 25%
- Designed logos, banners, badges, graphics and illustrations for various eLearning courses and campaigns
- Collaborated with the L&D team to Redesign and create 70+ PowerPoint presentations for both self-paced and instructor led trainings
- Designed the LMS dashboard layout and branding, increased time spent on the LMS by 10%
- Maintained aesthetic consistency throughout 90+ eLearning courses, PowerPoint templates, videos and campaigns
- Designed the layout and graphics for a new email campaign, improved conversion rate by 10%
- Mentored 3 new hires, held design classes for eLearning developers and overseeing project creation and edits for consistency in branding for all courses and campaigns
Instructional Systems Designer
Tek Experts
01.2019 - 01.2021
- Structured activities for interactive learning, including word analysis, reading understanding and fluency skills
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve learner learning goals
- Developed sound instructional design methodologies to create complex high-quality and innovative (formal, informal, and blended) instructional materials and learning solutions
- Developed and revised easy-to-understand user guides and Manuals
- Researched and collected usability feedback from Stakeholders, designers, and developers
- Collaborated with global teams and SMEs on course design, development and delivery
- Researched on evolving trends in fields of learning and recommended innovative training tools and technique to deliver cutting-edge design solutions
- Collaborated with SMEs, product managers, management and other stakeholders to determine training needs on an ongoing basis
Content Executive
Workforce Group
04.2018 - 12.2018
- Monitored product development and audience response to adapt marketing and promotion campaigns accordingly
- Managed vendors from bidding to the final product, reducing cost by 25% and improving efficiency by 15%
- Created over 100+ social media campaigns and marketing collateral' to maximize sales of existing/newly released product and services
- Crafted and edited design elements for 5 CEO PowerPoint presentations and several SMEs
- Generated increase in revenue through distributed email marketing, increasing web traffic by 40%
- Tracked sales and effectiveness of social media campaigns to optimize department planning and initiatives
- Inspected existing ads and marketing materials to achieve consistency throughout multiple platforms, resulting in increase in sales by 30%
- Maintained excellent working knowledge of industry trends and offer impeccable support to end-users
eLearning Developer
Workforce Group
04.2016 - 04.2018
- Tracked progress using LMS to identify opportunities to enhance tutoring methods and help adults achieve their learning goals
- Collaborated with other developers and staff members to provide virtual educational opportunities for over 300+ students
- Evaluated and documented learners progress and behavior, recommending tactics to improve tutoring effectiveness by 30%
- Assessed learners understanding of subject matter through online activities, quizzes, and games
- Engaged students through high standard courses using graphics and interactivity to be administered on LMS, thereby increasing classroom interaction on their various course works by 50%
Education
Bachelor of Arts - Architecture
Caleb University
Imota, Lagos01.2013
Skills
- Customer Empathy and good communication
- Proactive communication
- Graphic design tools: Adobe suite, Canva
- Success tools: Slack, Zoom, Loom, Trengo
Certification
- Fundamentals of Digital Marketing
- Udemy UI/UX Design Certificate
Languages
English
Native language
English
Proficient
C2
Hobbies and Intrests
- People Gazing
- Art and Design
- Reading
- Video Games
- Cooking
- Travel
Timeline
Client Success Agent (Contract)
Foodoo Group
12.2023 - 12.2024
Graphic Designer
Tek Experts
01.2021 - Current
Instructional Systems Designer
Tek Experts
01.2019 - 01.2021
Content Executive
Workforce Group
04.2018 - 12.2018
eLearning Developer
Workforce Group
04.2016 - 04.2018
Bachelor of Arts - Architecture
Caleb University
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