D. A. Spain
San Pablo, CA,
Summary
Results-driven and dedicated professional with expertise in customer service, behavioral support, sales, healthcare, and community development. Adept at building strong relationships, identifying challenges, and implementing effective solutions. Highly skilled in communication, information management, and conflict resolution, with a strong ability to analyze problems and drive corrective processes. Proficient in Microsoft Office and adaptable to new technologies. Recognized for exceptional organizational skills, attention to detail, and a commitment to delivering high-quality service in fast-paced environments. Passionate about fostering positive experiences, supporting team success, and contributing to public service initiatives.
Overview
12
12
years of professional experience
Work History
Behavioral Job Coach
Community Ingergrated Works Program
11.2023 - 12.2024
- Supported individuals with developmental disabilities in developing job skills through on-site and community-based training.
- Provided supervision, care, and job coaching to ensure a safe, productive, and inclusive environment.
- Implemented individualized behavioral plans designed by specialists to promote skill development and independence.
- Applied behavioral intervention techniques to support positive behaviors and goal achievement while fostering a respectful workplace.
Geek Squad
Best Buy
06.2022 - 08.2023
- Identified customer needs and provided tech support solutions, including software installation, troubleshooting, and equipment repair.
- Diagnosed and resolved issues related to software, malware, hardware components, and network systems to optimize performance.
- Sold and promoted technical support services, ensuring customer satisfaction and long-term service engagement.
Caregiver
Home Health Aide/IHSS
Oakland, CA
03.2017 - 04.2022
- Assisted with personal care, meal preparation, and mobility support to enhance daily living for private clients.
- Monitored health conditions, documented changes, and coordinated with healthcare providers and family members to adjust care plans.
- Administered prescribed medications and provided emotional support to ensure a safe and comfortable environment.
Cannabis Courier Driver / Driver Trainer
Alpha Core
02.2020 - 03.2021
- Conducted inspections of personal and company vehicles, including Ford Cargo Van (Transit-250 Medium), to ensure compliance with safety and operational standards.
- Oversaw the transfer of high-volume products daily, ensuring adherence to state safety and legal regulations in California.
- Trained and guided new drivers in obtaining necessary permits while promoting safety, logistics efficiency, and professional conduct.
Clerical Administration
Hello Fresh
12.2019 - 12.2020
- Demonstrated strong multitasking abilities by effectively managing tasks and communicating needs in a fast-paced environment.
- Utilized advanced computer skills, including proficiency in multiple spreadsheet processors and basic computer engineering.
- Ensured efficient workflow by prioritizing organization, documentation, and clear communication of expectations.
Sales Consultant
NISSAN
05.2019 - 12.2019
- Advised clients on product features, capabilities, and competitive comparisons to provide tailored recommendations.
- Built and maintained strong customer relationships by responding to inquiries, suggesting trade-ins, and promoting sales campaigns.
- Closed sales by addressing objections, finalizing contracts, explaining provisions, and offering financing and warranty options.
- Expanded industry knowledge through ongoing education, seminars, and professional development resources.
Front Desk Admin/ Security
Terra Tech
04.2018 - 08.2019
- Verified patient information and created virtual profiles using secure POS software to ensure accurate record-keeping.
- Managed front desk operations, including greeting patients, answering calls, and updating missing or expired data.
- Maintained a clean and organized front office to uphold a professional and welcoming environment.
Lead Program Instructor
Love Learn Success.
San Pablo, CA
08.2017 - 09.2018
- Designed and executed daily lesson plans with clear objectives, structured agendas, and established classroom routines for classes of 20–40 students.
- Fostered a positive learning environment by implementing agreements between students and instructors and maintaining strong relationships with parents.
- Ensured a clean, organized, and safe classroom and cafeteria environment to support student well-being and engagement.
Teller
J.P. Morgan Chase Bank
01.2018 - 04.2018
- Processed customer transactions, including deposits, withdrawals, payments, and check cashing, while ensuring accuracy and compliance.
- Provided exceptional customer service by addressing inquiries in person and over the phone, resolving issues, and promoting financial products.
- Assisted customers with purchasing cashier’s checks, traveler’s checks, and Series E bonds to meet their financial needs.
- Referred clients to appropriate banking and financial services, enhancing customer experience and relationship management.
Barista
Starbucks
Sausalito, CA
09.2017 - 01.2018
- Prepared and served a variety of coffee beverages, pastries, and snacks while ensuring a high-quality customer experience.
- Maintained a clean, organized, and fully stocked espresso station to uphold health and safety standards.
- Promoted coffee products, brewing equipment, and accessories to enhance customer engagement and drive sales.
Lead Mentor
NSBE- Summer Engineering Program
Oakland, CA
06.2016 - 08.2016
- Managed a classroom of 20 students, including two mentors, by overseeing daily schedules, routines, and lesson plan execution.
- Implemented agreements among students and mentors to foster a collaborative and structured learning environment.
- Led STEM-based projects, including DIY sailboats and gliders, culminating in a summer showcase presentation.
Third Key Holder
Claires
Richmond
09.2014 - 11.2015
- Managed store operations, including opening and closing procedures, cash drawer balancing, and processing returns or exchanges.
- Performed ear piercings with precision while maintaining a clean, sanitized piercing station and ensuring customer safety.
- Delivered exceptional customer service by creating an engaging shopping experience and maintaining organized product displays.
Caregiver
In-Home Care
Richmond, CA
11.2012 - 08.2014
- Assisted with daily living activities, including meal preparation, personal care, and household maintenance, ensuring a safe and comfortable environment.
- Provided compassionate care for an elderly individual, supporting mobility, hygiene, and overall well-being.
- Maintained a clean and organized household while assisting with essential daily functions to enhance quality of life.
Caregiver
Oakland
11.2012 - 08.2014
- Assist with scheduling of Medical appointments
- Assist patient with activities essential in their daily lives
- Prepared nutritious meals for patients
- Ability to remember prescriptions and their administration timings
Clerical Administration
Hello Fresh
- Daily demonstrations of the ability to not only multi-task with ease but most importantly communicating needs and expectation
- Exceptional computer skills, fluency with multiple spreadsheet processors
- Demonstrations of basic computer engineering
- 40 plus hours weekly
Education
Associate of Arts - Liberal Arts & Math and Science & Communication in the English Language
Contra Costa College
San Pablo, CA, USA05-2016
High School Diploma -
Middle College High School
San Pablo, CA, USA05.2014
Skills
- Customer Service
- Communication
- Information Management
- Behavioral Intervention
- Microsoft Office & Software Proficiency
- Detail-Oriented & Dependable
- Conflict Resolution & Problem-Solving
- Problem Identification & Analysis
- Corrective Process Implementation
- Community Development
- Organizational & Interpersonal Skills
- Analytical & Action-Oriented Thinking
Languages
English
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Behavioral Job Coach
Community Ingergrated Works Program
11.2023 - 12.2024
Geek Squad
Best Buy
06.2022 - 08.2023
Cannabis Courier Driver / Driver Trainer
Alpha Core
02.2020 - 03.2021
Clerical Administration
Hello Fresh
12.2019 - 12.2020
Sales Consultant
NISSAN
05.2019 - 12.2019
Front Desk Admin/ Security
Terra Tech
04.2018 - 08.2019
Teller
J.P. Morgan Chase Bank
01.2018 - 04.2018
Barista
Starbucks
09.2017 - 01.2018
Lead Program Instructor
Love Learn Success.
08.2017 - 09.2018
Caregiver
Home Health Aide/IHSS
03.2017 - 04.2022
Lead Mentor
NSBE- Summer Engineering Program
06.2016 - 08.2016
Third Key Holder
Claires
09.2014 - 11.2015
Caregiver
In-Home Care
11.2012 - 08.2014
Caregiver
11.2012 - 08.2014
Clerical Administration
Hello Fresh
Associate of Arts - Liberal Arts & Math and Science & Communication in the English Language
Contra Costa College
High School Diploma -
Middle College High School
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