Cyprian Santo
Lagos,MN
Summary
Diverse industry experience, gained through a combination of contract and permanent employment, with the ability to adapt to new environments, and learn new technical skills in a quick and efficient manner.
Skilled in monitoring, analyzing, troubleshooting, and managing a variety of LAN/WAN platforms in a Network Operations Center, Command Center, Data Center, and Control Room environment, consistently finding resolutions to complex technical issues.
Recognized for proven people skills, with the ability to effectively explain highly technical topics and communicate them clearly to individuals with varied backgrounds and skill levels.
Results-oriented, dependable person, who is good under pressure.
Overview
2
2
years of professional experience
Work History
IT Technician
Emma4Christ
10.2023 - 03.2024
- Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
- Networking & System Administration. Designed and managed point-to-point data network, facilitating easy and traffic-free access to the internet. Server administration, network management, implementation of IT security policy to avoid security breach and vulnerability issues.
- Plan, design, install & troubleshoot communication & CCTV/IP cameras, fiber networks and Audio/Video. I execute system presentations, designs & test plans
- Ensured proper installation of cables, operating systems and software.
- Adapted and modified standard techniques, procedures and criteria to solve complex problems.
- Designed, installed and maintained organization's telephony network.
- Performed telecommunication and networking business evaluations.
- Programmed and troubleshot devices following installation.
- Calibrated and monitored devices following installation.
- Repaired malfunctioning system components.
- Installed cable support systems and prepared workstation outlets.
- Racking, mounting of Inverter, Power, Fibre, VSAT Racks and Boxes. Configuring, Upgrading, and staging of VP Phones, All in One Systems, Unified Treats Management (Firewalls), Modems and Commissioning of sites.
Network operations center (NOC) Technician
MTN Cameroon
04.2022 - 03.2023
- Implement, maintain, and repair routing, IP switching, firewalls, and remote access protocols. Network Technologies - LAN/WAN, Ethernet, TCP/IP, SNMP, VPN, SFTP, VLAN, VoIP, F5, DNS, DHCP, WiFi, Cellular.
- Diagnostic Tools - V-Sphere, PuTTY, Wireshark, Windows Remote Desktop, UltraVNC, TeamViewer, SSH, RDP.
- 24x7x365 monitoring and surveillance, analysis, troubleshooting, and incident management of the data center environment, information security hardware/software, network infrastructure, I.T. platforms, software applications, and in-store hardware and software technology, through the utilization of Centerity
- Create reports on up time, bandwidth usage, server utilization, and other key metrics.
- Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems with ticketing Software - SysAid
- Monitor the software, network, and signal strength from satellites.
- Responsible for the monitoring, analysis, and break-fix management of the CCCI network infrastructure, which is comprised of local and remote signal offices, data centers, data/telecom equipment closets, servers, routers, switches, and associated support equipment including UPS systems, climate control systems, standby generators, fire detection/suppression systems, and water detection systems.
- Email management services Backup and storage management Network discovery and assessments Policy enforcement Firewall and intrusion prevention system (IPS) monitoring and management Antivirus scanning and remediation Patch management and whitelisting Shared threat analysis Optimization and quality of service reporting Voice and video traffic management Performance reporting and improvement recommendations.
- Provided base level IT support to non-technical personnel within the business & Provide direct customer support when required.
- Installed software, modified and repaired hardware and resolved technical issues.
- Maintained and monitored server room, wireless network and other server infrastructure.
- Collaborated with network engineers, field technicians, equipment vendors, and telecom carriers to effectively troubleshoot and resolve various types of network issues and outages.
Education
Bachelor of Science - Telecommunication
Univercity of Buea
Buea Cameroon12.2021
GCE Advanced Level Certificate (GCE A Level) - Science
St Pauls Collage
Bamenda Cameroon08.2015
Level Certificate (GCE O Level) - Science Education
St Pauls Collage
Bamenda Camroon08.2012
Skills
- Personable and approachable
- Business Software - Microsoft Office Suite
- Network Technologies - LAN/WAN, Ethernet, TCP/IP, SNMP, VPN, SFTP, VLAN, VoIP, F5, DNS, DHCP, WiFi, Cellular
- Ticketing Software - SysAid
- Diagnostic Tools - PuTTY, CiscoWorks, Wireshark, Windows Remote Desktop, TeamViewer, SSH, RDP
- Operating Systems - Microsoft Windows
- Fluent in English & Yoruba
Additional Information
- Willing to relocate: Anywhere
- Fluent in English
- Can drive
Timeline
IT Technician
Emma4Christ
10.2023 - 03.2024
Network operations center (NOC) Technician
MTN Cameroon
04.2022 - 03.2023
Bachelor of Science - Telecommunication
Univercity of Buea
GCE Advanced Level Certificate (GCE A Level) - Science
St Pauls Collage
Level Certificate (GCE O Level) - Science Education
St Pauls Collage
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