Cynthia Ude
Abuja,Federal Capital Territory
Summary
Results-driven statistician with solid administrative, customer service, data entry, and financial management skills. Adept at managing multiple tasks and thriving in fast-paced environments. Committed to maximizing customer satisfaction and operational efficiency through a high-energy, team-oriented approach. Seeking a challenging role in a dynamic organization where skills can be leveraged to contribute to strategic initiatives and drive business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Sales Supervisor
Omon SKN
04.2023 - Current
- Sales Leadership: Developed and executed sales strategies, set and achieved ambitious sales targets, and analyzed sales data to drive business growth and profitability.
- Team Management: Built and motivated high-performing sales teams, conducted staff training and development, and ensured employee engagement and customer satisfaction.
- Operational Excellence: Managed daily store operations, maintained inventory levels, ensured visual merchandising standards, and maintained a safe and customer-friendly environment.
- Customer Focus: Provided exceptional customer service, with at least 50+ product consultations daily, resolving customer issues, and building strong customer relationships.
- Financial Management: Managed store finances, including cash handling, inventory control, and reporting on key financial metrics.
Customer and Information Service Officer
Grabbo Fertility Clinic
11.2022 - 03.2023
- Customer Service Excellence: Provided exceptional customer service by answering inquiries, resolving complaints, and ensuring patient satisfaction through empathetic and knowledgeable support.
- Patient Care Coordination: Managed approximately 3000+ patient appointments, and referrals, also followed up on test/scan results, payments, and other critical information, ensuring smooth and efficient patient care experiences.
- Data Management: Maintained accurate patient records within the EMR system and conducted research to support patient inquiries.
- Communication & Collaboration: Effectively communicated with patients, colleagues, and external providers, and participated in meetings to enhance service delivery.
- Operational Support: Contributed to operational efficiency by adhering to policies, managing HMO relations, and assisting with needs assessments.
Administrative Officer/Customer Service Advisor
AUTO SERVICE CONNECT, ASC
04.2021 - 09.2021
- Customer Service & Support: Provided excellent customer service, managed over 30+ customer inquiries and complaints daily, and ensured customer satisfaction.
- Administrative Operations: Managed daily tasks, including phone calls, reception duties, inventory management, and office supplies.
- Financial Management: Handled cash and credit card transactions, processed payments, and maintained accurate financial records.
- Team Leadership & Development: Mentored new staff, provided support to colleagues, and identified process improvements for enhanced efficiency.
- Executive Support: Provided high-level administrative support to company leaders, including scheduling, budget management, and event coordination, enabling them to effectively focus on strategic priorities. Streamlined communication processes, and provided valuable guidance to new employees, contributing to a positive and productive work environment.
Administrative Assistant /Office Data Entry Clerk
National Human Rights Commission
10.2018 - 02.2021
- Data Entry & Management: Performed high-volume data entry with accuracy and speed, maintained data integrity, and utilized data analysis tools (SPSS, CSpro, MS Excel) for research and reporting.
- Administrative Support: Provided comprehensive administrative support, including file management, document preparation, and clerical duties such as photocopying and printing.
- Communication & Coordination: Effectively communicated with colleagues and stakeholders around the 37 states,coordinated with branches, and responded to inquiries and requests.
- Process Improvement: Continuously sought and implemented improvements to operational procedures, data entry processes, and communication channels.
- Human Rights & Compliance: Supported human rights initiatives by assisting with complaint management, data analysis, and report generation.
Customer Service Representative
VITA INITIATIVE
02.2016 - 03.2017
- Customer Service Excellence: Provided fast, friendly, and knowledgeable service, resolved customer inquiries and complaints effectively, and ensured customer satisfaction.
- Communication & Collaboration: Effectively communicated with customers, colleagues, and other departments to ensure timely and accurate resolution of customer issues.
- Customer Retention: Increased customer loyalty by exceeding expectations, de-escalating conflicts, and identifying opportunities for improved service delivery.
- Operational Efficiency: Maintained operational efficiency by adhering to company policies, handling at least 20 call volumes daily, and contributing to a positive team environment.
- Data Management: Documented customer interactions, provided feedback, and contributed to improving service delivery through data analysis and suggestions.
Education
B.Sc. - Statistics
University of Abuja
Gwagwalada, Abuja02.2020
High School Diploma - SSCE
Kings Comprehensive College
Karmo, Abuja06.2013
First School Leaving Certificate -
LEA Primary School
Jabi, Abuja01.2007
Skills
- Microsoft Office Suite
- Data Entry
- Data Management
- Media Engagement
- Public Relations
- Reporting
- Program Coordination
- Program Management
- Social Media Content Creation
- Administrative Skills
- Customer Service
- Financial Management
- Planning
- Problem-Solving
- Multitasking
Personal Information
- Date of Birth: 04/01/1999
- Gender: Female
Certification
- Human Resource Management (LinkedIn Learning)
- Program Management Foundations (LinkedIn Learning)
- Business Development: Strategic Planning (LinkedIn Learning)
- Learning Office 365 (LinkedIn Learning)
- Data Science on Healthcare, Medicine & Health (LinkedIn Learning)
Languages
English
Native language
English
Proficient
C2
Software
SPSS
CSPro
MS Word
MS Excel
EMR System
Interests
General Interests:
- Administration: Streamlining processes, improving efficiency, and ensuring smooth operations
- Organization: Managing time effectively and prioritizing tasks
- Communication: Effectively conveying information and ideas
- Data Analysis: Analyzing data to extract insights and inform decision-making
- Data Visualization: Creating visual representations of data to enhance understanding
- Data Mining: Discovering patterns and trends in large datasets
- Problem-solving: Identifying and resolving issues creatively
Industry-Specific Interests:
- IT: IT Governance, IT Service Management, IT Security
- Finance: Financial Reporting, Budgeting, Forecasting
- Marketing: Market Research, Customer Relationship Management, Brand Strategy
- Healthcare: Healthcare Policy, Patient Care, Medical Ethics
Timeline
Retail Sales Supervisor
Omon SKN
04.2023 - Current
Customer and Information Service Officer
Grabbo Fertility Clinic
11.2022 - 03.2023
Administrative Officer/Customer Service Advisor
AUTO SERVICE CONNECT, ASC
04.2021 - 09.2021
Administrative Assistant /Office Data Entry Clerk
National Human Rights Commission
10.2018 - 02.2021
Customer Service Representative
VITA INITIATIVE
02.2016 - 03.2017
- Human Resource Management (LinkedIn Learning)
- Program Management Foundations (LinkedIn Learning)
- Business Development: Strategic Planning (LinkedIn Learning)
- Learning Office 365 (LinkedIn Learning)
- Data Science on Healthcare, Medicine & Health (LinkedIn Learning)
B.Sc. - Statistics
University of Abuja
High School Diploma - SSCE
Kings Comprehensive College
First School Leaving Certificate -
LEA Primary School
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