CYNTHIA GEORGINA ONYEMELUKWE

As the Executive assistant to the ED, I perform all the Ed’s administration activities and manage and track all personal tasks with the following

• Manage and track all ED other business and personal activities (Restricted information- Signed an NDA)
• Established and developed strong Executive administrative activities.
• Managed and document ED person expenses purchase orders (at ED’s discretion)
• Screened calls and emails and initiated actions to respond or direct messages for ED (with ED’s approval)
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Developed and maintained courteous and effective working relationships.
• Participated in team-building activities to enhance working relationships.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.( in honestly 60%)
• Handled emails and call per day to address inquiries and concerns of stakeholders.

As the Assistant the assistant to the Executive Director (Uraga real estate), Whom is the Creative Director of Aga culture given me the opportunity to Action as the Operation Executive/ Humane Resource & Admin Executive

Operations.

• Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
• Efficiently and effectively identified and solved all problems that impacted direction of business.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Devised processes to boost long-term business success and increase profit levels.
• Defined strategic goals and worked with teams, departments, technology and processes to align systems to targets.
• Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
• Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
• Prepared and maintained standard Operation Production SOP for respective Department.
• Coordinated of Events/ Photoshoots with the visual directions from the creative director and guidance from the mood-board
• Project managed the setting up of Aga culture production factory (clothing).
• Project managed the Aada collection launch with the visual directions from the creative and Art director in making the launch a success.
• Solely manage the Customer Experience team (sale team)
• Supporting Customer experience team, Design & production and Brand and Marketing teams as well as the IT developers to enhance brand awareness , experience and general operation of Aga Culture.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.(KPI tracker)

Human Resources (HR)

• Managed and processed all necessary HR documents, i.e. employment contracts, employee databases, recruitment documents , onboarding guides etc.
• Track staff Performance Management i.e reporting staff performances, KPI preparation, analysis and follow up.
• Move the process of staff welfare management Support in Leave management i.e. sick , absenties, annual leave.
• Co-ordinated Training and Development process i.e recommending appropriate training adjustments and realistic forecasts training plans.
• Reviewing and renewing company policies and legal compliance.
• Prepared, maintained and update standard Operating Procedures SOP for respective Department.

Administrative

• Preparations of Letters, schedules, reports, minutes and other documents as required
• Maintaining records, processing invoices and organizing payment expenses.
• Managing the office environments (Storage, Drawers, Desks etc) i.e. ensuring neatness and orderliness.
• Coordinating staff meetings, minute taking and follow up of actions.
• Following up with Reportings from all internal and external meetings
• Facilitating travel arrangements from request to processing expenses.

• Participant to develop weekly service tips for review by the team and Group Head's approval for onward dissemination.
• Providing IT with a list of New Account holders who are yet to receive their account numbers via SMS, and customers with old accounts requesting for their account numbers to enable them to proceed with Account Reactivation process.
• Preparation of weekly Team Reports
• Carry out any other duties as assigned by the Team .
  
• Preparation of weekly Team Reports
  
  

• Ensuring all visitors (both Internal and External) are received with courtesy, smile and respect.
• Schedule & book appointments for customers.
• Receive and Track Mails on behalf of the Bank.
• Act as a first level respondent for esquires from visitors.
• Ensure that Bank's reception area is always neat and tidy.
• Provided accurate, specific and timely performance feedback for CSRs.
• Collected customer feedback and delivered reports to leadership to promote correction.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Actively listened to customers(Hospital) / enrollees requests, confirming full understanding before addressing concerns.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Actively listened to Hospital’s handled concerns quickly and escalated major issues to supervisor.
• Capture enrollees hospitals visit and lab investigations information.
• Actively work with Doctors in vetting claim sent by hospitals and verify lab investigations of enrollees.
• Carried out other activities assigned to by Head of Department (Doctors).
• S that addressed long-standing problems.

• Recorded all customers information and purchase by using the retail man point of sales software.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Performed cash, card and check transactions to complete customer purchases.

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Worked flexible hours; night, weekend, and holiday shifts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Advised client base of new products and seasonal fashions to increase store sales.
• Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
• Embraced fashion and understood market trends to articulate in client interactions.
• Assisted customers with merchandise selection and provided personal shopping and styling, generating revenue growth annually.
• Connected and engaged with customers to understand styling needs.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.

• Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests.
• Upheld proper visual merchandising standards on retail floor and windows.
• Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.