Cynthia Ebigbeyie Obelikpeyah
10, Nelson Wiliams Street Off Okere Road
Summary
Results-focused individual offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability, and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Sterling Hotel
Warri, Delta State
08.2018 - 08.2021
- Created successful work schedules for employees to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain employees' efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Tracked and prepared quarterly reports to present to leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Worked with management team to implement proper division of responsibilities.
Manager
Paparazy Hotel
Warri, Delta State
06.2015 - 06.2018
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
HND - Banking And Finance
Delta State Polytechnic Otefe Oghara
Delta State, Nigeria2022
ND - Banking And Finance
Delta State Polytechnic Otefe Oghara
Delta State, Nigeria2018
Skills
- Scheduling
- Staff Management
- Priority Management
- Conflict Resolution
- Training and mentoring
- Negotiation
- Business planning
- Multitasking Abilities
- Clerical Support
Certification
- Certified IT Operator, NIIT - 2016
- HSE 1&2 Training - 2021
Hobbies
Reading, traveling, exploring new discoveries, getting work done with minimal time, innovating, surfing the Internet
Additional Information
REFERENCES
Available on Request
Languages
Bini
Native language
English
Proficient
C2
Timeline
Supervisor
Sterling Hotel
08.2018 - 08.2021
Manager
Paparazy Hotel
06.2015 - 06.2018
HND - Banking And Finance
Delta State Polytechnic Otefe Oghara
ND - Banking And Finance
Delta State Polytechnic Otefe Oghara
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