Cynthia Umeh
Summary
Detail-oriented Customer Service Representative experienced in resolving issues and enhancing client satisfaction. Delivered impactful customer experiences through effective communication and utilization of CRM software. Focused on continuous improvement in client relationships and overall satisfaction.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Customer Service Representative
Adron Homes and Properties
Lagos
11.2024 - 01.2026
- Answered customer inquiries, providing accurate product and service information to support informed decision-making.
- Resolved customer issues with knowledgeable, friendly service, directly improving customer satisfaction ratings.
- Assisted clients with property inquiries and service requests, delivering timely resolutions that strengthened client trust.
- Maintained precise records of customer interactions and transactions, facilitating seamless service delivery and follow-up.
Customer Service Representative
Adron Homes and Properties
Lagos
01.2021 - 01.2022
- Responded to customer inquiries, delivering accurate information about products and services to improve overall customer experience.
- Guided clients through inquiries about property listings and services, promoting clarity and increasing client satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Maintained detailed records of customer interactions and transactions to support future customer service efforts.
- Utilized CRM software to organize customer information for improved service delivery.
- Partnered with team members to optimize customer support processes, enhancing service efficiency.
Quality Control Officer
De United Food Industries Limited
Ota
06.2019 - 06.2020
- Facilitated continuous improvement initiatives that streamlined quality control processes.
- Maintained high quality standards across all products, reinforcing company reputation.
- Executed routine product inspections ensuring compliance with established quality standards.
- Partnered with production teams to swiftly identify and resolve quality issues.
Education
Master of Science - Public Health
University of Ibadan
Ibadan, Nigeria04-2024
Bachelor of Science - Microbiology
University of Ibadan
Ibadan, Nigeria04-2019
Skills
- Customer relationship management
- CRM utilization
- CRM software proficiency
- Quality assurance
- Data analysis
- Process improvement
- Team collaboration
- Effective communication
- Attention to detail
- Time management
Tools
- Hubspot
- Slack
- Freshdesk
- Zendesk
- Google workspace
- Microsoft Suite
- ClickUp
- Asana
- Zapier
- Monday.com
- Apollo.io
- Picktime
- Calendly
- Google voice
Certification
Inbound certified by Hubspot (January 2026)
Languages
English
Proficient (C2)
C2
Timeline
Customer Service Representative
Adron Homes and Properties
11.2024 - 01.2026
Customer Service Representative
Adron Homes and Properties
01.2021 - 01.2022
Quality Control Officer
De United Food Industries Limited
06.2019 - 06.2020
Master of Science - Public Health
University of Ibadan
Bachelor of Science - Microbiology
University of Ibadan