Cynthia Okoli
Business Developer
Lagos
Summary
High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Business Development Representative
Crownpet Logistics
Lagos
10.2018 - Current
- Tracked sales calls in database for relationship management.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Tracked weekly sales to develop corrective action planning reports.
Teller Service Representative
Fidelity Bank Plc
Lagos
04.2013 - 03.2018
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Executed wire transfers, stop payments and account transfers.
- Developed and maintained courteous and effective working relationships.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Retail Sales Associate
Beverly Valley Restaurant
Onitsha
05.2011 - 03.2013
- Helped customers complete purchases, locate items and join reward programs.
- Issued receipts and processed refunds, credits or exchanges.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
Associate of Applied Science - Cooperative Economics And Management
Institute of Management And Technology
Enugu 12.2007 - 02.2010
GED -
Global Institute of Performing Arts
Lagos 09.2020 - 01.2021
GED -
Dunamis Leadership Training Course
Lagos 09.2019 - 11.2019
Skills
Product knowledge
Account development
Continuous professional improvement
Business-to-customer expertise
Lead Generation
Cash Handling
Product and service sales
Point of sale operation
Teamwork and Collaboration
Timeline
GED -
Global Institute of Performing Arts
09.2020 - 01.2021
GED -
Dunamis Leadership Training Course
09.2019 - 11.2019
Business Development Representative
Crownpet Logistics
10.2018 - Current
Teller Service Representative
Fidelity Bank Plc
04.2013 - 03.2018
Retail Sales Associate
Beverly Valley Restaurant
05.2011 - 03.2013
Associate of Applied Science - Cooperative Economics And Management
Institute of Management And Technology
12.2007 - 02.2010