Intuit Quickbooks
Cynthia Meze
Senior Commercial Executive
Lagos
Summary
Experienced Operations and Administration professional with over seven (7) years of experience in hospitality, logistics and advisory. Excellent reputation for problem-solving, time management, business analysis, people management, and improving customer satisfaction.
Hardworking and resourceful personnel with an eagerness to contribute to team success through strong organizational skills and innovativeness.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Senior Commercial Account Executive
Basilico Logistics and Supplies Limited
Lagos
09.2020 - Current
- Maintain routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Tender/bid preparation. Contract vetting and negotiations
- ISO Coordination
- Maximize business potential by providing excellent customer service and ensuring 97% client retention.
- Work to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Drive projects to completion within tight deadlines across cross-functional teams and through uncertainty.
- Increase customer satisfaction rate through effective quoting and customer service.
- Monitor weekly sales to write reports for top management and streamline operational processes.
Accountant
Basilico Logistics and Supplies Limited
Lagos
09.2016 - 08.2020
- Gathered financial information. Financial planning and business performance analysis
- Created budgets and forecasts for management to meet regular accounting deadlines.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Reconciled accounts and reviewed expense data, net worth and assets.
- Maintained up-to-date knowledge on professional accounting standards such as IFRS to manage financial recordkeeping.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting and cash and banking reconciliations.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Identified and investigated variances to optimize financial plans and forecasts.
Administration Manager
MCICEE Ventures
Lagos
06.2013 - 04.2015
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Reduced employee turnover through employee development and other retention measures.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Assigned tasks and directed team of office clerks.
Account Officer (N.Y.S.C)
NNPC Medical Services
Lagos
04.2010 - 05.2011
- Developed team communications and information for meetings.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
- Assisted in the preparation of claims and payment vouchers for processing
- Entered cash and bank transactions into ledgers
Education
Bachelor of Science - Accounting
Novena University
Delta State, Nigeria 11.2005 - 10.2009
Skills
Effective communication
Accomplishments
- As the ISO Coordinator, I oversaw the process and achievement of the PECB ISO certifications.
- Achieved cost-savings on projects by introducing better methods of purchasing and management of resources.
- Resolved double payment of vendors by introducing Intuit Quickbooks for entering vendors invoices.
- Used Microsoft Excel to develop inventory and consumption tracking spreadsheets
- Tracked clients' complaints by introducing Service Measuring Questionnaires(SQM) which are analyzed to ascertain service improvement areas.
- Supervised team of 25 staff members.
Software
Microsoft Office
Sun Account
Sage (Peachtree)
Zoho
Certification
Project Management Professional from J.K Michaels Institute
Timeline
Soft Skills Training from Jobberman
04-2022
Virtual Process Improvement from PECB
06-2021
Senior Commercial Account Executive
Basilico Logistics and Supplies Limited
09.2020 - Current
Project Management Professional from J.K Michaels Institute
02-2020
Business Analyst from Global Analyst Academy
09-2019
Inventory and Storekeeping Training from Tom Associates
07-2018
Accountant
Basilico Logistics and Supplies Limited
09.2016 - 08.2020
Administration Manager
MCICEE Ventures
06.2013 - 04.2015
Account Officer (N.Y.S.C)
NNPC Medical Services
04.2010 - 05.2011
Bachelor of Science - Accounting
Novena University
11.2005 - 10.2009
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