CYNTHIA KIYANI
Abuja,Nigeria
Summary
Versatile professional with expertise in fashion design, hair making and styling, and proficiency in computer and Microsoft Office applications. Skilled in managing assignments independently, multitasking effectively, and prioritising requests to meet deadlines. Fluent in English and Hausa, with a proven ability to supervise and evaluate staff while delegating responsibilities efficiently. Dedicated to delivering high-quality results through strong organisational skills and attention to detail.
Overview
7
7
years of professional experience
2043
2043
years of post-secondary education
Work history
Customer care representative
Affordable Rent to Own
2024.05 - Current
- Managed high-volume inbound and outbound calls, addressing customer inquiries on rent-to-own products, payments, and account details.
- Provided clear product information, promotions, and application guidance to customers.
- Resolved complaints and supported customer retention through proactive follow-ups.
- Exhibited excellent problem-solving skills for effective dispute resolution.
Customer care representative
North Star
2022.07 - 2024.04
- Managed inbound and outbound calls to assist customers with health insurance inquiries and follow-ups.
- Prequalified individuals for health insurance coverage by assessing eligibility and collecting required information.
- Clearly explained health insurance products, benefits, coverage options, and enrollment processes.
- Answered customer questions accurately, addressing concerns and guiding them through decision-making.
- Maintained accurate customer records while ensuring a professional and supportive customer experience.
Video Animator
Golden Pro Enterprise
2022.11 - 2023.10
- Produced animated videos using pre-recorded voice-overs for a lifestyle-focused channel.
- Edited and created promotional video content highlighting featured products.
- Designed motion graphics aligned with brand style and audience engagement.
- Ensured timely delivery while maintaining high visual and audio quality.
Front Desk/Facility Officer
Sticks and Stones
2022.04 - 2022.06
- Managed front desk operations, welcoming visitors and responding to inquiries professionally.
- Coordinated facility activities, including access control, meeting room scheduling, and general office support.
- Maintained records, handled calls, and directed visitors to appropriate departments.
- Ensured a clean, safe, and well-organized facility while supporting daily administrative needs.
Health and Safety Management
Nigerian Mainstream and Downstream Petroleum Regulatory Authority (NYSC)
2021.03 - 2022.03
- Supported health, safety, and facility management operations during NYSC service year.
- Assisted in implementing safety procedures, monitoring compliance, and maintaining incident records.
- Conducted routine inspections to promote a safe and organized work environment.
Industrial Trainee
Industrial Attachment at N.N.P.C Medical Services (SIWES)
2019.01 - 2019.06
- Rotated across laboratory departments including Phlebotomy, Haematology, Chemical Pathology, and Microbiology.
- Assisted with specimen collection, sample processing, and basic laboratory procedures under supervision.
- Supported routine diagnostic tests while adhering to laboratory safety and quality standards.
- Maintained accurate records and ensured proper handling, labeling, and storage of samples.
Education
Master’s - Public Health
Nile University
Abuja, NigeriaDiploma - Data Analysis and Science
Aitech
B.Sc. Hons. - Biochemistry
Adeleke University
Ede, Osun State 2016.01 - 2020.01
West Africa Secondary - undefined
Buken Academy
Dwei, Du, Jos 2010.01 - 2016.01
First School Leaving Certificate - undefined
Ecwa Staff School
Farin Gada, Jos 2004.01 - 2010.01
Skills
- Fashion design
- Hair making and styling
- Proficient in Computer and Microsoft Office Applications
- Language: Fluent in English and Hausa Languages
- Ability to work and manage assignment independently with or without supervision
- Ability to multi-task as well as respond to and prioritize request in a timely manner
- Supervise and evaluate staff in my unit and assign them official responsibilities
COMPUTER & LINGUISTIC
Language: Fluent in English and Hausa Languages
REFEREES
Available on request
HOBBIES
Public speaking, Sport, Travelling/Meeting people, Continuous learning
WORKSHOPS AND TRAININGS ATTENDED
- Youth Entrepreneurship Program
- Abuja Enterprise Agency
- October – December 2021
PERSONAL DATA
- Sex: Female
- Nationality: Nigerian
- Marital Status: Single
- State of Origin: Plateau State
- Date of Birth: 8th January 2000
- Local Govt: Bassa Local Government Area
Timeline
Customer care representative
Affordable Rent to Own
2024.05 - Current
Video Animator
Golden Pro Enterprise
2022.11 - 2023.10
Customer care representative
North Star
2022.07 - 2024.04
Front Desk/Facility Officer
Sticks and Stones
2022.04 - 2022.06
Health and Safety Management
Nigerian Mainstream and Downstream Petroleum Regulatory Authority (NYSC)
2021.03 - 2022.03
Industrial Trainee
Industrial Attachment at N.N.P.C Medical Services (SIWES)
2019.01 - 2019.06
B.Sc. Hons. - Biochemistry
Adeleke University
2016.01 - 2020.01
West Africa Secondary - undefined
Buken Academy
2010.01 - 2016.01
First School Leaving Certificate - undefined
Ecwa Staff School
2004.01 - 2010.01
Diploma - Data Analysis and Science
Aitech
Master’s - Public Health
Nile University