Sales force
CYNTHIA CHINYERE AWULONU
Abuja ,FCT
Summary
Organized and dedicated Administrative Assistant and customer service representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative officer
Ritbon Business
08.2021 - 12.2023
- Coordinating with third-party vendors such as maintenance workers on behalf of the company
- Screening of phone calls and routing callers to the appropriate party
- Ensuring office supplies are maintained, including checking inventory and working with vendors to always ensure adequate levels of necessary supplies
- Occasionally traveling off-site to deliver reports or files to other departments
- Organize events, including ordering materials and requisitioning meeting spaces
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Performed wide-ranging administrative, financial and service-related functions.
Administrative/ Office Assistant
Clockview Cooperative Society Ltd
04.2019 - 07.2021
- Office Management
- Handling cash deposits and withdrawal
- Database information enters and changes internal and external customer interface
- Contributes to team effort by accomplishing related results as needed
- Meet defined department goals and activity metrics
- Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations
- Using computers to generate reports, transcribe minutes from meetings
Customer Service Agent
The Outsource Global
05.2018 - 09.2018
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
- Handling of Follow up calls
- Answer inbound calls from customers making inquiries about the services of the organization
- Empathize and provide the Necessary Solution to a Customer's needs
Secretary
Base Assets Strategies Ltd
10.2016 - 04.2018
- Aiding Client's Reception
- Issuing Payment
- Managing physical and electronic Filing Systems
- Performing administrative tasks such as proper shredding, copying, or printing materials for staff members
- Helping to set up office meetings by making sure the conference room is well-required
Education
B. Sc. - Zoology
Imo State University
Owerri 01.2011 - 1 2015
Skills
Teamwork
Software
CRM
Timeline
Administrative officer
Ritbon Business
08.2021 - 12.2023
Administrative/ Office Assistant
Clockview Cooperative Society Ltd
04.2019 - 07.2021
Customer Service Agent
The Outsource Global
05.2018 - 09.2018
Secretary
Base Assets Strategies Ltd
10.2016 - 04.2018
B. Sc. - Zoology
Imo State University
01.2011 - 1 2015
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