Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AssistantManager
Nnamdi Ololo

Nnamdi Ololo

Customer Support Specialist
Papa, Mushin,LA

Summary

Customer Support specialist with a robust background in Statistics and Data Analysis. Adept in utilizing data to drive business insights, improve decision-making and enhance customer satisfaction. Recognized for optimizing sales pipelines, developing customer retention and strategies, and improving operational efficiency. Passionate about assisting customers and problem solving with innovative solutions across various sectors

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work History

Al Tutor: Writer

Mindrift
03.2024 - 04.2024
  • Remote
  • Created and refined content to train AI models, ensuring they are ethical, accurate, and responsible
  • Crafted, edited, and evaluated prompts and responses to enhance the reliability and functionality of AI applications.

Customer Support Specialist

Tendo Technology Nigeria Limited
Lagos
11.2022 - Current
  • Provided exceptional assistance to customers in setting up and navigating programs and software
  • Promoted product value and upsold services through personalized interactions
  • Achieved high customer satisfaction ratings through prompt response times and effective problem resolution strategies
  • Developed Analytical strategies based on customer feedback to enhance engagement and growth
  • Provided regular reports and communicated community insights to the team
  • Led a team of 5 customer service agents, improving team efficiency by 25% through targeted coaching and process optimization
  • Implemented a customer feedback loop that led to a 15% increase in customer satisfaction scores over a 6-month period
  • Resolved 200+ customer inquiries per week, maintaining a resolution success rate of 95%
  • Contributed to a 10% improvement in loyalty program enrollment by driving awareness through excellent service
  • Managed crisis situations, ensuring 90% customer retention rate following resolution of ordering issues.

Community Manager

Duke Soko Technology Nigeria Limited
Lagos
11.2022
  • Built and nurtured a vibrant online community
  • Created and curated engaging content for community members
  • Moderated discussions and facilitated community growth and engagement
  • Monitored and analyzed community metrics to drive improvements
  • Collaborated with cross-functional teams to align community strategies with business goals
  • Acted as an advocate for the brand and managed crisis situations effectively.

Computer Instructor

GreenValue Computer Institute
Lagos
01.2014 - 12.2014
  • Instructed on Microsoft Office programs including Excel, Word, PowerPoint
  • Access, and Publisher
  • Taught graphic design software such as CorelDraw and Pagemaker.

Education

Bachelor of Science - Statistics

Imo State University (IMSU)
Owerri
01.2015 - 09.2020

Certification - Data Analysis

Dataleum
Lagos
10.2022 - 12.2022

Skills

  • Building rapport
  • Live chat support
  • Product and service solutions
  • Escalation management
  • CRM system proficiency: microsoft Office, Slack, Zoho, Google workspace
  • Problem-solving abilities
  • Multitasking
  • Remote Support
  • Technical issues analysis
  • Customer service expert
  • Time management abilities
  • Adaptability
  • Data Analysis : Excel, PowerBi, SQL

Additional Information

  • KEY ACHIEVEMENTS , Customer Satisfaction Boosted customer satisfaction by 15% through implementing a new feedback loop at Tendo Nigeria.

Timeline

Al Tutor: Writer

Mindrift
03.2024 - 04.2024

Customer Support Specialist

Tendo Technology Nigeria Limited
11.2022 - Current

Community Manager

Duke Soko Technology Nigeria Limited
11.2022

Certification - Data Analysis

Dataleum
10.2022 - 12.2022

Bachelor of Science - Statistics

Imo State University (IMSU)
01.2015 - 09.2020

Computer Instructor

GreenValue Computer Institute
01.2014 - 12.2014

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Nnamdi OloloCustomer Support Specialist