Courage adagbon

Business Manger

Nigeria ,Delta State

Summary

Proven Business Development Manager with a track record of fostering substantial growth for Salesforce through strategic planning and relationship building. Skilled in territory management and verbal communication, I excel in identifying new business opportunities and nurturing key partnerships, leading to a consistent exceedance of sales quotas by over 20%.

Overview

years of professional experience

Work History

Salesforce

Business Development Manager

08.2024 - Current

Job overview

Generated new business with marketing initiatives and strategic plans.
Reached out to potential customers via telephone, email, and in-person inquiries.
Negotiated and closed long-term agreements with new clients in assigned territory.
Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
Performed client research and identified opportunities for account growth, account penetration and market expansion.
Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Monitored market trends and competitor activities to identify areas of potential opportunity.
Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.

ACME Technology

Customer Service Representative

03.2019 - 05.2024

Job overview

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Ambrose Alli University
Edo State, Ekpoma

Bachelor Of Arts And Science from History And International Study

04.2024

Skills

Territory Management

Timeline