Summary
Overview
Work History
Education
Skills
Timeline
Generic

Consolata Wambugu

Summary

In my different roles, I have overseen end-to-end talent operations from recruitment and onboarding, employee engagement, employee welfare and performance management. A huge element in my roles has been in talent acquisition and recruitment where I have successfully recruited and interviewed thousands of candidates, ensuring accurate profiling, consistently aligning candidate profiles with diverse client needs and organizational goaIs. In addition, I have designed and implemented impactful training and onboarding programs that support smooth transitions into roles and long-term employee success. My approach is data-driven, people-focused, and committed to building strong, capable teams.

Overview

4
4
years of professional experience

Work History

Deputy Human Resource Manager

Outsource Global
Abuja, Nigeria
01.2024 - Current
  • Lead the full spectrum of talent operations from recruitment, onboarding, engagement, performance management and employee welfare.
  • Drive strategies that improved employee retention and satisfaction.
  • Spearhead structured onboarding programs that enabled a high transition success rate for new hires into their roles.
  • Design and execute performance-based evaluations to assess team and individual productivity, providing tailored coaching and improvement plans.
  • Foster a culture of continuous feedback and growth by facilitating one-on-one coaching sessions, trainings, and department-wide learning initiatives.
  • Collaborate cross-functionally with department heads to identify talent gaps and deploy workforce planning strategies.
  • Champion employee well-being initiatives, including health, benefits, and recognition programs that enhance morale and reduce turnover.

Skills Development Facilitator

CareerBox Africa
Nairobi, Kenya
08.2022 - 12.2023
  • Delivered dynamic and interactive training programs tailored to prepare participants for entry into professional and BPO-specific work environments.
  • Evaluated learner strengths and development areas through structured assessments, offering personalized coaching and growth strategies to boost workplace readiness.
  • Crafted and rolled out customized learning roadmaps aligned with client expectations and BPO industry benchmarks.
  • Produced a variety of engaging learning assets—including visual aids, digital resources, and interactive content—to support hybrid and remote instruction.
  • Provided hands-on guidance to help learners sharpen essential workplace skills such as professionalism, communication, critical thinking, and client service etiquette.
  • Played a key role in talent matching by reviewing learner profiles and aligning them with suitable job functions and organizational cultures within partner BPO firm.
  • Tracked individual learner journeys, maintained accurate training records, and ensured readiness for final evaluations and placement conversations.
  • Led practical exercises, real-world task simulations, and scenario-based role-plays to strengthen job-specific competencies and workplace confidence.
  • Prepared comprehensive training and placement reports for stakeholders, offering insight into learner outcomes and program effectiveness for continuous refinement.

Course Instructor

Generation Kenya
Nairobi, Kenya
04.2021 - 12.2023
  • Designed and facilitated engaging work readiness training sessions, including group classes and one-on-one coaching, to prepare learners for professional environments.
  • Conducted performance-based assessments to identify individual and group skill gaps, providing tailored feedback and development plans.
  • Developed and implemented structured training plans aligned with established curriculum objectives and industry-relevant competencies.
  • Created instructional materials and training aids such as manuals, slides, videos, and activity props to support both blended and online learning delivery.
  • Delivered targeted mentorship to help learners build confidence, communication, and problem-solving skills applicable to real-world workplace settings.
  • Supported the candidate selection process by identifying learner profiles suited for various training tracks and client requirements.
  • Monitored learner progress throughout training, ensuring accurate documentation, and effective learning outcomes.
  • Utilized learning management systems (e.g., Canvas) to support self-paced learner engagement, track assessments, and provide feedback.
  • Conducted interactive role-plays, simulations, and real-world task drills to reinforce practical understanding and workplace behavior.
  • Compiled and submitted detailed reports on training activities, learner performance, and program impact to inform continuous improvement efforts.

Education

Bachelor of Science - Economics And Finance

Kenyatta University
Nairobi
12-2015

Skills

  • Talent Acquisition and Recruitment
  • Onboarding & Employee Integration
  • Performance Management
  • Employee Engagement & Welfare
  • Curriculum & Learning Design
  • Data Management & Reporting

Timeline

Deputy Human Resource Manager

Outsource Global
01.2024 - Current

Skills Development Facilitator

CareerBox Africa
08.2022 - 12.2023

Course Instructor

Generation Kenya
04.2021 - 12.2023

Bachelor of Science - Economics And Finance

Kenyatta University

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Consolata Wambugu