COMFORT MBEBLA EZEKIEL
FCT/Abuja
Summary
Driven and charismatic professional with 5+ years of experience in driving revenue growth and profitability consistently by achieving goals. Keen to utilize top-class proven corporate sales and customer service skills in helping forward-looking organizations boost their KPIs.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Client Acquisition And Retention Associate
Vendease
FCT/Abuja, Nigeria
03.2021 - Current
- Key Responsibilities and Achievements
- Prospecting/researching new clients and their basic needs
- Follow up on client's orders to ensure items ordered are swiftly delivered
- Device strategies to ensure overall growth for the company
- Achieved 120% revenue goal in the last quarter(Q3 2023)
- Achieved about 86% customer retention rate
- Received customers' recommendations and positive feedback
- Deliver positive customer interactions, promptly identifying and resolving individual needs.
Growth Executive
Bento
FCT/Abuja, Nigeria
01.2020 - 03.2021
- Abuja
- Key Responsibilities and Achievements
- Initiated an average of 6 cold calls daily with 33.33% conversion/success rate and reached out to existing accounts to ensure customer satisfaction
- Consistently hit client sign up goals and achieved 73% Gross Merchandise Volume
- Developed and managed relationships with existing client and new prospects
- Engaged well-developed customer service skills to provide tailored support for clients by learning about and satisfying their needs
- Generated sales across existing customers by maximizing upsell/cross-sell opportunities
- Guided company progress by defining, establishing and implementing organisational goals, policies and procedures.
- Followed up with prospects throughout the sales cycle to ensure account closing
- Delivered high impact presentations at client facilities to win more business
- Got promoted to a leadership position 3 months into the company
Direct Sales Executive
United Bank of Africa, UBA
FCT/Abuja, Nigeria
04.2018 - 01.2020
- Abuja
- Key Responsibilities and Achievements
- Follow up with customers to ensure satisfaction thereby building a positive and productive business relationship
- Leveraged strategic sales initiatives such as identifying clusters to storm, resulting in the acquisition of about 2,000 new accounts and consequently increasing the bank's customer base
- Achieved up to 85% customer retention rate
- Mobilized over N 30 million in deposit for the bank in the last 2 months
- Attained and surpassed the monthly target of N 10 million in deposit and 250 new accounts opening, which earned me a promotion just 7 months after joining the banks above older colleagues
- Stimulated customers' interest in new product lines by generating sales context
- Increased customer satisfaction by selling the right products to the right people and earned 95% positive reviews and recommendation.
Customer Support Executive
Christatech Homes Limited
FCT/Abuja, Nigeria
04.2017 - 03.2018
- Collaborated with tech specialists to resolve complex product issues.
- Responded to calls and web chats within target time frames, handling a minimum of 3 calls+ per hour.
- Upheld data integrity by ensuring key account details and actions logged in the company's data base.
- Achieved 92% satisfaction rate across 27+ customer surveys.
- Delivered exceptional service through proactive problem-solving and tailored product offerings.
- Handled complaints with calm and diplomatic manner, organising refunds or replacements as required.
- Provided post-sales support to improve customer retention and leverage upselling opportunities.
Human Resources Officer
Federal Ministry of Interior
Abuja, Nigeria
01.2016 - 02.2017
- Abuja
- Key Responsibilities and Achievements
- Managed all staff records on recruitment, promotion and trainings
- Recorded and dispatched all incoming and outgoing files
- Elected a member of the planning committee for 2017 paramilitary sports competition
- Earned director's commendation plus an increase in pay occasioned by hard work and ability to execute assigned tasks excellently.
- Forecasted expected personnel demands and developed forward-thinking approaches, achieving 82% objectives.
Education
M.Sc. - International Relations
Nasarawa State University Keffi, Nasarawa State
Nigeria 10.2021 -
B.Sc - International Studies
Ahmadu Bello University, Zaria
Nigeria 11.2011 - 12.2015
Proficiency training in Project Management & Human -
Skill Edge Consulting
2017
Certificate of Participation - undefined
Nigerian International Secondary Schools Model
2010
Leadership training - Leadership
Mountain School Shere Hills
Jos, Plateau State 11.2009 - 12.2009
Diploma of Higher Education - French
Nigeria French Language Village Badagry Lagos
Lagos, Nigeria 06.2009 - 08.2009
Skills
- Ability to form a working relationship with people at all levels
- Exceptional customer service skills
- Excellent networking skills
- Proactivity and Persuasion Lead generation and prospecting
- Interpersonal skills Effective communication skills
- Excellent negotiation skills Human resources management
- Organizational and planning skills Self-motivated and target driven
- Market research expertise
- Google Workspace
- Customer demographics understanding
Additional Information
- At UBA, gained promotion within 7 months of joining the organization by constantly attaining and surpassing the monthly target. Achieved an 85% customer retention rate and earned 95% positive reviews and recommendation from customers.
Languages
English
Fluent
French
Intermediate
Hausa
Fluent
Timeline
M.Sc. - International Relations
Nasarawa State University Keffi, Nasarawa State
10.2021 -
Client Acquisition And Retention Associate
Vendease
03.2021 - Current
Growth Executive
Bento
01.2020 - 03.2021
Direct Sales Executive
United Bank of Africa, UBA
04.2018 - 01.2020
Customer Support Executive
Christatech Homes Limited
04.2017 - 03.2018
Human Resources Officer
Federal Ministry of Interior
01.2016 - 02.2017
B.Sc - International Studies
Ahmadu Bello University, Zaria
11.2011 - 12.2015
Leadership training - Leadership
Mountain School Shere Hills
11.2009 - 12.2009
Diploma of Higher Education - French
Nigeria French Language Village Badagry Lagos
06.2009 - 08.2009
Proficiency training in Project Management & Human -
Skill Edge Consulting
Certificate of Participation - undefined
Nigerian International Secondary Schools Model
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