CRM (hubspot)
COMFORT UKANDU
Relationship Management | Marketing | Business Development | Sales | Customer Service |
Abuja
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 5 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Corporate Partnerships Manager
Payment Plan Company
Abuja, Abuja
05.2022 - Current
- Led team of Number to cultivate relationships with internal groups and current and potential partner organizations.
- Facilitated strategy development and planned with cross-functional teams.
- Enforced use of required processes and tools for partnership management.
- Led team to meet Number% of performance goals.
- Joined business development meetings and supported market outreach plans to improve business development.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Built relationships with customers and community to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products.
- Trained Number new sales representatives on sales strategies and processes to reduce process gaps.
- Surpassed sales targets Number% consistently and maintained solid Type rankings.
Sales and Marketing Executive
Diagnostar Healthcare Limited
Abuja
01.2022 - 05.2022
- Analyzed sales and marketing data for improved strategies.
- Suggested innovative ideas to increase sales and improve customer experience.
- Used networking, coldcalling and referrals to identify prospective accounts and generate new leads.
- Sourced advertising opportunities to place adverts in press and social media.
- Utilized CRM software to track sales progression and communicate project needs.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Exceptional computer skills
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Kept detailed records of daily activities through online customer database.
Digital Marketer and Sales Executive
Private E-commerce
Abuja
03.2020 - 01.2022
- Identified growth opportunities and developed initiatives to increase market share.
- Measured and report performance of all digital marketing campaigns, and assessed against ROI and KPIs.
- Increased customer acquisition and ROI through continuous optimization, testing and experimenting with ad creative work, bid strategies, audience targeting and placements.
- Collaborated with internal departments to build digital experiences and achieve marketing goals.
- Administered marketing calendar and posted new content to coincide with new product and service releases.
- Evaluated monthly performance statistics and used data to inform future strategies.
- Increased customer engagement through social media.
- Successfully launched offline and online consumer targeting and marketing strategy.
Administrative and Customer Service Representative
Vestegium NG Ltd
Abuja
01.2015 - 07.2016
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Facilitated inter-departmental communication to effectively provide customer support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Surpassed sales goals through implementation of effective marketing strategies.
Education
Master Of Business Administration - Marketing
Ahmadu Bello University
Zaria 09.2019 - 09.2021
Bachelor Of Library And Information Science -
University of Maiduguri
Borno State 04.2008 - 09.2013
Skills
Negotiation
undefinedSoftware
Microsoft office
Slack
Microsoft team
Google meet, google workspace
Certification
Fundamentals of digital marketing ( google digital skills for Africa)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Corporate Partnerships Manager
Payment Plan Company
05.2022 - Current
Sales and Marketing Executive
Diagnostar Healthcare Limited
01.2022 - 05.2022
Fundamentals of digital marketing ( google digital skills for Africa)
07-2020
Digital Marketer and Sales Executive
Private E-commerce
03.2020 - 01.2022
Master Of Business Administration - Marketing
Ahmadu Bello University
09.2019 - 09.2021
Project management (linkedin learning)
07-2017
Microsoft project (linkedin learning)
07-2017
Administrative and Customer Service Representative
Vestegium NG Ltd
01.2015 - 07.2016
Bachelor Of Library And Information Science -
University of Maiduguri
04.2008 - 09.2013
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