COMFORT OSSAI
Ikeja
Summary
Certified Salesforce Administrator with over 10 years of experience in insurance sales and customer retention, now fully immersed in the Salesforce ecosystem. Proven track record of enhancing client retention through innovative engagement strategies and a strong focus on customer satisfaction. Expertise in utilizing Salesforce to optimize processes, elevate customer experiences, and align business objectives effectively. Committed to leveraging technology-driven solutions to drive value and foster organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ERP Support
Virtualflux.africa
10.2025 - Current
- Provides first level support to internal users on ERP -related queries and technical issues.
- Assist in data entry, Migration and system testing during implementation or upgrades
- Help Document user guides, FAQs and training materials.
- Support troubleshooting of user access, workflow and reporting issues.
- Liaise with the ERP vendors or development team to escalate and follow up on technical issues
- Participate in user training session and provide post training support.
- Log and track issues, resolutions and feedback for continuous improvement
Retail Unit Manager
Mutual Benefit Assurance Plc
06.2023 - 08.2025
- Exceeded sales targets by 60% through strategic prospecting, team leadership, and continuous training initiatives.
- Boosted customer satisfaction by 20% by improving communication and service delivery, leading to higher retention.
- Drove 40% growth in lead generation and increased market share by 25% through optimized marketing strategies.
- Initiated 1,000+ new policies and reduced client risk exposure by 30% through effective sales tactics and risk assessments.
Business Development Executive & Sales
Mutual Benefits Assurancce Plc
10.2013 - 06.2023
- Built and nurtured long-term client relationships through personalized support, proactive communication, and ongoing engagement.
- Acted as a trusted advisor by guiding clients through insurance options, onboarding processes, and claims handling to ensure clarity and satisfaction.
- Implemented client retention strategies, including personalized follow-ups and feedback collection, leading to improved loyalty and reduced churn.
- Identified upselling and cross-selling opportunities aligned with client needs, contributing to increased policy adoption and business growth.
- Provided ongoing support to clients post-sale, ensuring satisfaction and fostering long-term partnerships.
Education
Higher National Diploma - Mass Communication
Federal Polytechnic, Oko
Anambra StateSkills
- Salesforce
- Tello
- Mondaycom
- Zoho CRM
- Freshdesk
- HubSpot
- Intercom
- Google Workspaces
- Microsoft Office
- Canva
- Clickup
- Clockify
- Apollo
- Lemlist
- Video Conferencing
- Quick Learning
- Problem solving
- Communication Skills
- Attention to detail
- Active Listening
- Teamwork
- Adaptability
- Dedication
- Empathy
Certification
- Certified Salesforce Administration - ALX Nigeria (2024)
- Certified Virtual Assistant. - ALX Nigeria (2024)
- Certified Chartered Insurance Institute of Nigeria (CIIN)- (2011)
- IT Support - Digital Witch (2025)
Timeline
ERP Support
Virtualflux.africa
10.2025 - Current
Retail Unit Manager
Mutual Benefit Assurance Plc
06.2023 - 08.2025
Business Development Executive & Sales
Mutual Benefits Assurancce Plc
10.2013 - 06.2023
Higher National Diploma - Mass Communication
Federal Polytechnic, Oko