COMFORT COVENANT DAVID
Summary
Multi-talented executive assistant with 5 years of experience providing high-level support to C-suite executives and senior management teams. Proficient in customer service, customer support, customer care, lead generation, live chat, and email management, in addition to core administrative tasks. Known for enhancing organizational efficiency and productivity by coordinating complex calendars, managing travel arrangements, and facilitating seamless communication. Adept at handling sensitive information with the utmost discretion. Seeking to leverage diverse skill set to contribute to the success of a forward-thinking organization.
Overview
5
5
years of professional experience
Work History
Lead Generation Executive
Antal International
08.2023 - Current
- Researching and identifying potential leads, reaching out to them via various channels, evaluating their suitability, managing lead databases, and reporting on lead generation efforts and results.
Customer Service Support Specialist
GoldenEdge Softech
01.2023 - 05.2023
- Assisted customers with inquiries, live chat, resolving problems, providing product/service information, maintaining customer records, and offering training and guidance on product or service usage.
Social Media Manager/ Customer Service Support
Covenant Collections
02.2020 - 12.2022
- Content creation, responding to customer inquiries and comments, live chat support, fostering engagement and community management, addressing customer concerns, and monitoring and reporting on social media performance and customer interactions.
Administrative Assistant
Winners Chapel International
04.2019 - 02.2021
- Provided support with tasks like data entry and document management, managing communication, scheduling, maintaining office organization, record-keeping, and assisting with various tasks and projects as assigned by supervisors or managers.
Executive Personal Assistant
Mike Umonnan &co
01.2017 - 02.2019
- Manage schedules, communication, travel
- Handle calls, and correspondence, organize info, and coordinate projects
- Screen requests and visitors.
Education
Bachelor of Arts - Mass Communication
University of Uyo
Uyo, Akwa Ibom State, Nigeria02.2020
Skills
- Tech savvy
- E-mail marketing
- Live Chat Support
- CRM
- Social Media Advertising
- Calendar Management
- Customer Experience
- Lead generation
- Research and Information Gathering
- Ticket Management
- Performing Executive Tasks
- Problem-solving
- Organization and time management
- Verbal and written communication skills
- Adaptability
- Positive attitude and Enthusiasm
- Team work collaboration
- Ability to Multitask
- Listening skills
- Speech Clarity
- Attention to Detail
- Time Management
- Quality Assurance
- Helpdesk Software
- Team Management
- Customer Relations
- Product and service knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Lead Generation Executive
Antal International
08.2023 - Current
Customer Service Support Specialist
GoldenEdge Softech
01.2023 - 05.2023
Social Media Manager/ Customer Service Support
Covenant Collections
02.2020 - 12.2022
Administrative Assistant
Winners Chapel International
04.2019 - 02.2021
Executive Personal Assistant
Mike Umonnan &co
01.2017 - 02.2019
Bachelor of Arts - Mass Communication
University of Uyo
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