Comfort Agbane

Oversaw customer experience, strategies, ensuring seamless in-store shopping interaction

Managed marketing campaign across social media platforms ( Facebook, Instagram and WhatsApp increasing brand visibility

Utilized data analytics to track, performance and forecast financial liabilities.

• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Investigated and resolved customer inquiries and complaints quickly.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Logged call information and solutions provided into internal database.
• Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Assisted call-in customers with questions and orders.
• Managed high call volume with exceptional professionalism and efficiency.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Contributed to team success, consistently achieving call center performance metrics.
• Navigated multiple computer systems and applications to find information.
• Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
• Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Logged call information and solutions provided into internal database.
• Streamlined call response times for improved customer experience through effective communication techniques.

• Assisted call-in customers with questions and orders.
• Managed high call volume with exceptional professionalism and efficiency.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Reviewed associate performance to identify training needs.
• Greeted customers and listened closely to problems described to determine solutions.
• Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
• Exceeded performance goals consistently through effective communication and problem-solving skills.
• Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
• Mentored junior staff members to improve their knowledge of company policies, products, and services.
• Organized regular team meetings to share best practices, driving continuous improvement within the department.
• Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
• Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
• Responded to customer requests for products, services, and company information.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Improved students' written and verbal English skills through personalized learning programs.
• Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
• Developed personalized tutoring sessions based on student needs, leading to improved academic performance.