CLEMENT AGBO OGBU
Kaduna,Nigeria
Summary
Detail-oriented professional with strong organisational and time-management skills, adept in Microsoft Office Suite and digital archiving. Demonstrates a high level of integrity and attention to duty, with familiarity in exam systems and procedures. Possesses strong computer and web operating skills, aiming to leverage these competencies in a dynamic environment.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Program Officer
Nigeria for Women Project
Abuja
10.2022 - 06.2024
- Managed SharePoint documentation system, improving access to project materials and knowledge-sharing by 30%.
- Coordinated program events, field visits, and high-level meetings, ensuring consistent messaging and effective outreach.
- (A world Bank project on women economic empowerment)
- Through these contributions, I enhanced program delivery, improved operational efficiency, and strengthened the project's impact on women's economic empowerment in Nigeria.
- Led high-impact programmes, achieving significant social benefits.
- Tracked key performance indicators to measure success rates.
- Enhanced stakeholder engagement with regular progress updates and reports.
- Facilitated cross-functional team meetings for improved communication and collaboration.
- Drove team performance and improvements in diverse, inclusive working culture.
Test Day Supervisor
British Council Nigeria
Abuja
09.2018 - 03.2022
- As a supervisor, I ensured the smooth administration of various international exams by adhering to strict protocols, managing candidate interactions, and safeguarding exam integrity.
- Skilled in time management and attention to detail, I effectively implemented exam board procedures and handled test-day complexities.
- Supervised international exams, ensuring strict adherence to examination protocols and policies.
- Managed candidate interactions, ensuring accurate identity verification and crisis management on test days.
- Coordinated with exam boards to ensure smooth administration and resolve any discrepancies that arose.
- Ensured professionalism and clarity in communication between the British Council and candidates.
- Successfully maintained a high level of integrity in exam processes, preventing any malpractice.
- (The British Council is the United Kingdom's international organization for cultural relations and educational opportunities)
Sales & Customer Engagement Officer
Intercellular Nigeria Limited
Kaduna
07.2016 - 04.2018
- Promoted broadband communication solutions through direct customer engagement and educational outreach.
- Developed client-focused messaging that contributed to an 85% revenue increase.
- Delivered user-focused onboarding and troubleshooting support with a 98% resolution rate.
- (Intercellular Nigeria Limited is a leading provider of broadband and wireless communication services in Nigeria)
Online Customer Care Rep
MTN Nigeria
Kano
07.2014 - 04.2016
- As a Customer Care Representative, I delivered excellent online support by efficiently addressing and resolving customer queries, ensuring high service quality standards.
- Successfully handled customer inquiries, performed system transactions, and provided timely solutions and feedback.
- Collaborated with various departments by escalating and routing issues to relevant process operators, ensuring prompt resolution of complex problems.
- Maintained strong customer relationships through effective communication and personalized service assistance.
- MTN Nigeria is a leading telecommunications provider, offering voice, data, and digital services across the country.
Admin Assistant/ Economics Teacher
Nigeria Navy Secondary School
Port-Harcourt
12.2010 - 06.2014
- As an Economics Teacher, I was responsible for delivering high-quality instruction, achieving a 99% credit pass rate in WAEC exams twice, and being recognized twice as the most hardworking instructor.
- Educated students in economics following the approved syllabus, while regularly assessing their progress and preparing them for terminal and final exams.
- Supervised extracurricular and post-school activities as House Master, fostering discipline and responsibility among students.
- Successfully led the school to victory in the NDLEA competition under my guidance.
- Set and administered mock exams for terminal students, ensuring they were well-prepared for external examinations.
- Nigerian Navy Secondary School Port Harcourt is a prestigious military school focused on academic excellence and discipline.
Education
Master - Conflict, Peace and Strategic Studies
Kaduna State University
B.Sc. - Economics
Benue State University
Benue, NigeriaDiploma - Computer Science
Benue State University
Skills
- Strong organizational and time-management skills
- High level of integrity and attention to duty
- Familiarity with exam systems and procedures
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Digital Archiving (SharePoint, Data Entry)
- Strong computer and web operating skills
- Statistical software use
- Results oriented approach
Certification
- Becoming a Sport Agent - Case Western Reserve University
- AI Career Essentials (ALX AiCE)
- Google IT Support Professional
- Fundamentals of Project Planning and Management - University of Virginia
- The Power of Microeconomics: Economic Principles in the Real World - University of California Irvine
- The Power of Macroeconomics: Economic Principles in the Real World - University of California Irvine
- Professional Customer Service Training - MTN Nigeria
- (Proficiency Certificate) - Nigeria Institute of Management (NIM)
REFERENCE
Upon request.
Timeline
Program Officer
Nigeria for Women Project
10.2022 - 06.2024
Test Day Supervisor
British Council Nigeria
09.2018 - 03.2022
Sales & Customer Engagement Officer
Intercellular Nigeria Limited
07.2016 - 04.2018
Online Customer Care Rep
MTN Nigeria
07.2014 - 04.2016
Admin Assistant/ Economics Teacher
Nigeria Navy Secondary School
12.2010 - 06.2014
B.Sc. - Economics
Benue State University
Diploma - Computer Science
Benue State University
Master - Conflict, Peace and Strategic Studies
Kaduna State University