CLEMENT JOSEPH IDOKO
Bakery Manager
Lagos
Summary
As a goal-focused manager, I am committed to ongoing improvement and achieving positive results for the organization, with over twelve years of experience in the hospitality and retail industries. I possess a broad range of skills, including baking, bakery management, retail and restaurant management, sales management, financial analysis, inventory control, marketing, and team leadership. I am always eager to acquire new skills and technologies, and enjoy collaborating with other professionals in the field. I am passionate about providing outstanding service and value to customers and stakeholders.
Overview
8
8
years of professional experience
23
23
years of post-secondary education
4
4
Certifications
Work History
Bakery Manager
Skymart Bakery
07.2024 - Current
- Managed daily bakery operations, including all bakery outlets, inventory management, production planning, quality control, and staff scheduling, to ensure the delivery of fresh and high-quality products.
- Hired, trained, and onboarded new staff, providing ongoing coaching and support to foster their development.
- Maintained accurate records of sales, inventory, and staff performance, providing reports to upper management as needed.
- Prepared budgets, tracked expenses, and analyzed financial performance to ensure profitability.
- Provided mentorship to optimize the performance of the bakery team and enhance sales effectiveness.
- Made sure that all manufacturing processes adhere strictly to the Standard Operating Procedures.
- I worked closely with production, sales, and marketing teams to align with overall business goals and customer requirements.
- I oversee both current and prospective customers, vendors, suppliers, and distributors.
- Built and maintained strong relationships with suppliers and logistics partners, negotiating contracts and pricing to optimize costs and service levels.
- Fostered a positive work environment and also performed evaluations to enhance productivity and customer satisfaction.
- Implement cost-effective measures to optimize resources and minimize waste, resulting in a reduction in production costs.
- Developed and implemented sales strategies and initiatives to increase revenue and drive business growth.
- Organized and managed the transportation of ingredients to bakery locations and the distribution of finished products to customers or retail outlets.
- Monitored sales performance in the bakery, including other outlets, analyzed data, and generated reports to assess progress and identify areas for improvement.
- Ensured compliance with health and safety standards, resulting in a consistent 'A' grade from health inspections.
- Coordinated special events, such as weddings or corporate orders, delivering exceptional customer experiences while meeting deadlines and budgets.
- Performed regular maintenance on equipment to prevent breakdowns, minimizing downtime and maximizing productivity levels.
Bakery Manager
Skymart Bakery
07.2024 - Current
- Managed daily bakery operations, including all bakery outlets, inventory management, production planning, quality control, and staff scheduling, to ensure the delivery of fresh and high-quality products.
- Hired, trained, and onboarded new staff, providing ongoing coaching and support to foster their development.
- Maintained accurate records of sales, inventory, and staff performance, providing reports to upper management as needed.
- Prepared budgets, tracked expenses, and analyzed financial performance to ensure profitability.
- Provided mentorship to optimize the performance of the bakery team and enhance sales effectiveness.
- Made sure that all manufacturing processes adhere strictly to the Standard Operating Procedures.
- I worked closely with production, sales, and marketing teams to align with overall business goals and customer requirements.
- I oversee both current and prospective customers, vendors, suppliers, and distributors.
- Built and maintained strong relationships with suppliers and logistics partners, negotiating contracts and pricing to optimize costs and service levels.
- Fostered a positive work environment and also performed evaluations to enhance productivity and customer satisfaction.
- Implement cost-effective measures to optimize resources and minimize waste, resulting in a reduction in production costs.
- Developed and implemented sales strategies and initiatives to increase revenue and drive business growth.
- Organized and managed the transportation of ingredients to bakery locations and the distribution of finished products to customers or retail outlets.
- Monitored sales performance in the bakery, including other outlets, analyzed data, and generated reports to assess progress and identify areas for improvement.
- Ensured compliance with health and safety standards, resulting in a consistent 'A' grade from health inspections.
- Coordinated special events, such as weddings or corporate orders, delivering exceptional customer experiences while meeting deadlines and budgets.
- Performed regular maintenance on equipment to prevent breakdowns, minimizing downtime and maximizing productivity levels.
Sales Manager
Skymart Supermarket
03.2022 - 07.2024
- Led and oversaw all departments within the supermarket, providing mentorship, coaching, and training to optimize their performance and enhance sales effectiveness.
- Cultivated and maintained strong relationships with key clients, negotiating and closing high-value contracts, resulting in increased customer retention and loyalty.
- Developed and implemented sales strategies and initiatives to increase revenue and drive business growth.
- Monitor sales performance across all departments, analyzing data and generating reports to assess progress and identify areas for improvement.
- Monitor and manage inventory levels for the bakery, butchery, deli, and fruit and vegetable departments, coordinating with the procurement team to ensure adequate stock availability.
- Hired, trained, and onboarded new sales staff, providing ongoing coaching and support to foster their development.
- Provide training and support to sales staff to enhance their product knowledge, customer service skills, and selling techniques.
- Conducted time-to-time market survey.
- Collaborated with the marketing team and managers to create seasonal offerings, which led to an increase in sales during holiday periods.
Bakery Manager
Skymart Supermarket
03.2020 - 03.2022
- Managed daily bakery operations, including staff scheduling, inventory management, production planning and quality control, ensuring the delivery of fresh and high-quality products
- Recruited, trained, and managed bakery staff, providing guidance and support to enhance team performance and morale
- Provide exceptional customer service, addressing inquiries and resolving complaints in a timely manner
- Collaborated with the team to create and innovate new product offerings based on customer preferences and market trends
- Implemented cost-effective measures to optimize resources and minimize waste, resulting in reduction in production costs
- Collaborated with the marketing team and bakery supervisor to create seasonal bakery offerings, leading to a 15% increase in sales during holiday periods
- Ensured compliance with health and safety standards, resulting in a consistent 'A' grade from health inspections
- Led a team of 20 bakery staff, providing training, motivation, and performance evaluations to enhance productivity and customer satisfaction
Bakery Supervisor
Skymart Supermarket
12.2018 - 03.2020
- Oversaw daily bakery operations, ensuring smooth and efficient production of baked goods
- Supervised and trained bakery staff, including bakers, pastry chefs, and assistants, to maintain high-quality standards and productivity
- Scheduled and coordinated work shifts to ensure adequate coverage and efficient use of resources
- Monitored inventory levels of baking ingredients, supplies, and finished products to avoid shortages or wastage
- Conducted inspection and evaluation of baked goods to ensure they meet quality and presentation standards
- Developed and implemented a customer feedback system, which led to an increase in customer satisfaction ratings
- Collaborated with the manager to develop and update bakery menus and offerings
- Monitored and optimized baking equipment performance and coordinate repairs or maintenance as needed
Baker
Shoprite Retail Supermarket
03.2017 - 12.2018
- Prepared and baked a variety of pastries, cakes, and bread according to established recipes and quality standards
- Demonstrated proficiency in using baking equipment, including ovens, mixers, dough dividers, etc
- Maintained a clean and organized work area, adhering to food safety regulations
- Collaborated with the bakery team to develop new products, contributing to an expanded menu and increased customer engagement
- Handled customer inquiries, complaints, and special requests in a professional manner
- Assisted in training and mentoring junior baking staff
Education
Bachelor of Science - Computer Science
National Open University of Nigeria
Lagos, Nigeria 04.2001 - 01.2024
SSCE - undefined
Anointed Souls School
FSLC - undefined
Luanne Nursery/Primary School
Skills
Strategic thinking
Customer-centric approach
Computer/Tech savvy
Leadership
Team management
Recipe development
Inventory management
Cost control
Time management
Administrative skills
HACCP Knowledge
Baking and Cake Decorating techniques
Goal Setting and Achievement
Business and Project Management
Adaptability and Flexibility
References
Upon Request
Certification
Certified First-aider, ACQUILLA - 3months
Timeline
Bakery Manager
Skymart Bakery
07.2024 - Current
Bakery Manager
Skymart Bakery
07.2024 - Current
Certified Frontend Web Developer , Side Hustle Internship 6.0 - 6months
10-2022
Jobberman Soft-Skills Training - 2weeks
04-2022
Sales Manager
Skymart Supermarket
03.2022 - 07.2024
Certified First-aider, ACQUILLA - 3months
07-2020
Fire and HSE Training - 3months
07-2020
Bakery Manager
Skymart Supermarket
03.2020 - 03.2022
Bakery Supervisor
Skymart Supermarket
12.2018 - 03.2020
Baker
Shoprite Retail Supermarket
03.2017 - 12.2018
Bachelor of Science - Computer Science
National Open University of Nigeria
04.2001 - 01.2024
SSCE - undefined
Anointed Souls School
FSLC - undefined
Luanne Nursery/Primary School
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