Clement GOOD-DAY
Software Engineer
Gudu,Abuja
Summary
Focused CEO with 15 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Ready to offer exceptional leadership and planning abilities to take on new role in Dredging setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in ICT standards and market trends.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work History
Director of Operations
Thinkist Ovuowo Limited
Apapa, Lagos
06.2019 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored budget and utilized operational resources.
- Monitored and coordinated workflows to optimize resources.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed daily operations of Type organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Created and implemented aggressive action plan to address pressing cost control needs.
CEO
TECKMAKE ACCESS SOLUTION LIMITED
Gudu, Abuja
11.2010 - Current
- Increased company revenue $Amount through aggressive new market strategies.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Procured and coordinated new resources to achieve sales targets within optimal timeframes.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Worked with department heads to address team needs and offer high-level support for everyday operations.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Directed market expansions to propel business forward, meet changing customer needs.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Established foundational processes for business operations.
DSI
Nigeria Immigration Service
Port Harcourt , Rivers
04.2004 - 02.2010
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
B.Sc - Computer Science
University of Benin
Benin 04.1991 - 08.1996
M.Eng - Telecommunication Engineering
University of Port Harcourt
Port Harcourt 05.1998 - 08.2000
Skills
Strategic planning and execution
undefinedTimeline
Director of Operations
Thinkist Ovuowo Limited
06.2019 - Current
CEO
TECKMAKE ACCESS SOLUTION LIMITED
11.2010 - Current
DSI
Nigeria Immigration Service
04.2004 - 02.2010
M.Eng - Telecommunication Engineering
University of Port Harcourt
05.1998 - 08.2000
B.Sc - Computer Science
University of Benin
04.1991 - 08.1996
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