Chukwunonso Anyanwu
Information Technologist
Lagos
Summary
A Prospect passionate about the effective and efficient working of systems to achieve set goals. Thus highly interested in roles that utilize skills towards this end to deliver business products and or services, via On-site, Remote or Hybrid Work Plans.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Client Resource -
Mike Kizumpski Communications
Lagos
04.2015 - 04.2021
- Identified issues, analyzed information and provided solutions to problems.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Created plans and communicated deadlines to complete projects on time.
- Worked with customers to understand needs and provide excellent service.
- Drove operational improvements which resulted in savings and improved profit margins.
PartTime Telephone Interviewer
Quadrangle, UK
London
11.2014 - 03.2015
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving issues.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Maintained energy and enthusiasm in fast-paced environment.
PartTime Market Research Telephone Interviewer
Quadrangle, UK
London
10.2014 - 03.2015
- Handled [Number] calls per day to address customer inquiries and concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Delivered services to customer locations within specific timeframes.
- Monitored company inventory to keep stock levels and databases updated.
- Developed team communications and information for meetings.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained excellent attendance record, consistently arriving to work on time.
- Carried out day-to-day duties accurately and efficiently.
PartTime Field Interviewer
TNS Kantar,
London
05.2014 - 09.2014
- Worked with customers to understand needs and provide excellent service.
- Prepared variety of different written communications, reports and documents.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Computer Studies Teacher
Umbrella Nursery and Primary School
Lagos
09.2012 - 08.2013
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Attended professional development technology courses to increase knowledge base and learn new information.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Invigilated and graded projects, quizzes and examinations.
- Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
- Compiled, administered and graded examinations or assigned work to others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Information Technology
National Open University of Nigeria
Nigeria 11.2016 - 11.2021
Skills
Client Services
Timeline
Bachelor of Science - Information Technology
National Open University of Nigeria
11.2016 - 11.2021
Client Resource -
Mike Kizumpski Communications
04.2015 - 04.2021
PartTime Telephone Interviewer
Quadrangle, UK
11.2014 - 03.2015
PartTime Market Research Telephone Interviewer
Quadrangle, UK
10.2014 - 03.2015
PartTime Field Interviewer
TNS Kantar,
05.2014 - 09.2014
Computer Studies Teacher
Umbrella Nursery and Primary School
09.2012 - 08.2013
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