Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chukwuneke Melanie

Administrative Assistant
Lekki

Summary

Excellent reputation for resolving problems and improving customer satisfaction.

Driven and resourceful Administrative professional with 4+ years of experience supporting work of high-achieving Executives. Track record supporting professional needs with well-organized precision. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

Restaurant Owner

S'MUVE ME CAFE
01.2023 - Current
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
  • Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Managed payroll, daily deposits, and cost controls.

Agricultural Manager

Erone Farms Limited
09.2022 - Current
  • Maintained accurate records of all farm activities, ensuring compliance with local regulations and industry standards.
  • Managed farm operations efficiently, optimizing resources and reducing waste.
  • Coordinated logistics for the transportation of harvested crops to market or processing facilities in a timely manner.
  • Managed budgeting tasks related to farm operations leading to reduced overhead costs.
  • Oversaw the maintenance of all farm equipment, minimizing downtime due to mechanical issues.
  • Developed strong relationships with suppliers, negotiating favorable terms for the purchase of equipment, seeds, and other necessary materials.
  • Budgeted equipment purchases and regular repairs.

Manager

ITAN HOSPITALITY Limited
03.2021 - 02.2022
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Developed and maintained relationships with customers and suppliers through account development.

Executive Assistant

Michael Elegbede
06.2020 - 03.2021
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Created expense reports, budgets and filing systems for management team.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Executed basic banking and bookkeeping tasks.
  • Took notes and dictation at meetings.

Sales Representative

Cynosure Pharmaceuticals
01.2016 - 09.2018
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Built strong rapport with clients by understanding needs and clearly explaining products.

Front Desk Clerk

Europaul Furnitures
03.2013 - 12.2015
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Maintained transaction security by verifying payment cards against identification.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.

Education

Bachelor Degree - Educational Management

University Of Benin
Edo State Benin City
09.2015 - 08.2019

Skills

    Multi-line phone proficiency

    Administrative support

    Conflict management

    Communication skills

    Organizational skills

    Event management

    Customer Relationship Management

    Budget Planning

    Supervisory skills

Languages

French
Very Good
English
Excellent

Timeline

Restaurant Owner

S'MUVE ME CAFE
01.2023 - Current

Agricultural Manager

Erone Farms Limited
09.2022 - Current

Manager

ITAN HOSPITALITY Limited
03.2021 - 02.2022

Executive Assistant

Michael Elegbede
06.2020 - 03.2021

Sales Representative

Cynosure Pharmaceuticals
01.2016 - 09.2018

Bachelor Degree - Educational Management

University Of Benin
09.2015 - 08.2019

Front Desk Clerk

Europaul Furnitures
03.2013 - 12.2015
Chukwuneke MelanieAdministrative Assistant