Chukwunaemelum Anthonia Aniezue

• Conducting research and analysis on currency pairs to forecast their movements in the global market.
• Stay up-to-date on global economic and political developments and their potential impact on the financial markets.
• Keeping an eye on currency exchange rates, analyzing trading volumes, and identifying potential risks and opportunities.
• Managing clients' accounts and providing them with advice on trading strategies, risk management, and investment opportunities.
• Communicate effectively with clients and other stakeholders, by providing regular updates on market trends, investment performance, and account activity.
• Prepare reports, presentations, and other materials that effectively communicate complex financial data to a non-expert audience.

ACHIEVEMENTS

During my time as a Forex Analyst and Account Manager, I was responsible for managing a portfolio of high-net-worth clients and conducting in-depth financial analysis to identify investment opportunities. One of my key achievements during this time was recommending a trade on the USD/JPY currency pair that resulted in a 20% return on investment for my clients over a six-month period.

To achieve this result, I conducted extensive fundamental and technical analysis of the Forex Market, taking into account economic indicators, geopolitical events, and market sentiment. I also developed a detailed risk management strategy to minimize potential losses and protect my clients' investments.

• Scheduled appointments, answering inquiries, and providing general information about skincare treatments and products.
• Promoted the skincare products and services offered by the firm and help to generate sales.
• Responsible for a range of administrative tasks, such as answering phone calls, responding to emails, and maintaining accurate records of client information, appointments, and sales transactions.
• Printed invoices for clients after transaction is made.
• Maintained accurate and up-to-date records of client information, including contact information, appointment history, and skincare preferences.

ACHIEVEMENTS

At Fabslimtox, I was able to improve customer satisfaction levels. This was achieved by consistently providing excellent customer service, addressing customer concerns in a timely and effective manner, and creating a welcoming and positive environment for clients. to increase customer loyalty and attract new clients to the business. This achievement can be measured through feedback from customer surveys or reviews, as well as by tracking repeat customer visits and referrals.

• Developed and implemented strategies to enhance the overall customer experience.
• Ensured that the company's policies align with customer expectations, handled customer complaints and issues, and created a culture of customer-centricity throughout the organization
• Worked closely with other departments, such as sales, marketing, and ticketing to ensure a seamless and consistent customer experience
• Address clients concerns promptly and professionally
• Notify clients on date changes, and flight reschedules regarding their trip
• Optimized interaction between the clients and the details of our customers were quoted for follow-up purposes
• Sent flight reminders to clients prior to their trip

ACHIEVEMENTS

As the Head of Customer Experience Department at NaijaTravel Shop, I Successfully implemented a customer-centric culture in the company, resulting in improved customer satisfaction scores, increased customer loyalty and retention, enhanced feedback and response systems, positive customer testimonials and reviews, cross-department collaboration, and industry recognition

• Conferred with the sales team and team leaders to communicate targets, create brand awareness, and improve promotional strategies
• Maintained existing customers while attracting new ones
• Sent weekly report to the Head of Department, providing information about sales effected, service rendered, route schedule, and expenses incurred
• Organized tour packages for clients
• Dealt with customers’ queries and complaints
• Implemented alternative and innovative idea for achieving new business
• Liaised with travel partners, including airlines, and hotels to manage bookings, and schedule for clients
• Follow up prospects through phone calls and text messages

ACHIEVEMENTS

I exceeded sales targets consistently, secured a high volume of new clients, and generated substantial revenue for the travel company through effective sales strategies, exceptional relationship building, and delivering personalized travel solutions to meet client needs.