Becoming an expert in my field
Chukwuma Nnajekwu
IT Administrator
WOKINGHAM RG41 4TD,Nigeria
Summary
Senior Engineer professional with progressive career history across design, project leadership and financial/cost reduction initiatives in IT infrastructural environments. Known for improving productivity and generating cost containment systems. Skilled in process improvements and streamlining initiatives using Lean manufacturing and Six Sigma processes. Flexible Technical Support Engineer with over 12 years of experience helping clients maintain smooth operations. Expertise in IT infrastructural systems and production environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Multitasking Network Administrator with background in system upgrades and hardware monitoring. Determined employee with over 8 years of network component installation experience. Highly knowledgeable in system repairs and performance improvements.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Senior Engineer
Group 8
03.2021 - 10.2022
- Adhered to timelines to meet quality assurance targets.
- Controlled project costs by approving expenditures.
- Promoted teamwork and demonstrated effective communication skills to improve collaboration among personnel.
- Conducted tests to determine success of product performance.
- Trained and managed drafters, junior engineers.
- Identified needed parts to keep equipment in top operating condition.
- Defined engineering problems, collected data, established facts and drew conclusions to solve project issues.
- Coordinated engineering team for projects in commercial and industrial development.
- Enforced rules and regulations to keep working environment safe.
- Developed and implemented proactive maintenance practices.
- Mentored and coached entry-level and junior engineers to improve talent and boost skill levels.
- Performed preventive maintenance and repairs on network equipment.
- Monitored employee performance to keep projects on task.
- Completed as many as 5 design projects each year.
- Trained new engineers on industrial standard processes to streamline overall productivity for upcoming projects.
- Tested and assembled network system components.
- Performed quality control procedures on equipment and materials.
- Researched and investigated project requirements.
Head of Engineering
98.9 Kiss FM
05.2016 - 03.2021
- Traveled to off-site locations to manage remote work and engineering projects, overseeing all engineering and technical workers.
- Applied widely-accepted engineering principals to proposed designs, creating reliable and repeatable final product designs.
- Managed complex system and subsystem design from conception through final production phases.
- Delegated work to teams of engineers and technicians, distributing responsibilities to maximize useful skills and avoid knowledge gaps.
- Complied with contract components to reduce costs and manage liability.
- Completed projects under budget and within prescribed timeframes by strictly adhering to provided milestones and guidelines.
- Produced executive summaries and informative metrics for progress reports and presentations for senior leadership.
- Liaised effectively between all department and essential facility, keeping parties informed of project changes.
- Tested newly installed systems, closely monitoring functionality and adherence to operating specifications.
- Planned over 6 new projects from beginning to end, focusing on timelines, budgets and mechanical feasibility.
- Delegated tasks to entry-level engineers, closely monitoring work to monitor quality, maintain speed and exceed daily project goals.
- Interpreted blueprints, technical drawings, schematics and computer-generated reports for new product development.
Systems Engineer
99.9 Kiss FM
09.2013 - 05.2016
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Optimized networked software and operating systems by applying updates and patches.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Analyzed security logs to determine and alleviate network threats.
- Designed tailored disaster recovery solutions to maintain uptime.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Documented system configuration, mapping and processes.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Performed cost-benefit and ROI analyses for proposed systems.
- Conducted end-user reviews for modified and new systems.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Configured, installed and upgraded SQL databases.
- Completed software updates and assessed security patches for optimized computer use.
- Improved and deployed billing automation, accounting and real-time reporting and analytics capabilities.
- Checked for accuracy and functionality during implementation of new systems.
- Delivered helpdesk service and support to customers.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
Technical Support Engineer
Cedar Broadcast Warehouse
10.2008 - 09.2013
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as primary point of contact for support relating to owned solutions and products.
- Performed root cause analysis of reported issues to enact corrections.
- Contributed to whitepapers, blogs and videos for marketing, sales and training.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Researched new tactics to better hone responses and shorten remediation times.
- Documented faults and bugs for referral to development staff for use in updates.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Delivered Tier-3 support and SME input to internal and external customers.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Updated and maintained current customer support database.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Maintained response times to support business continuity.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
RF Drive Test Engineer
Alcatel Lucent
02.2007 - 02.2008
- Balanced demand for low loss, high linearity, reliability and thermal performance in new technology designs.
- Prepared technical white papers, proposals and customer presentations, delivering presentations to senior management and customer community to explain technology implementations.
- Analyzed project requirements, developing specifications and modeling proposed designs to evaluate performance and ultimately create high-functioning technology.
- Supported team leadership with technological roadmaps and proposals for implementation of emerging technologies or changes to standard protocols.
- Worked with software radar systems and digital and communications systems engineers to collaborate on RF solutions development.
Industrial Trainee
Swift Networks
03.2004 - 09.2004
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
- Wrote reports and papers for various levels of technical users.
- Updated internal data systems to aid senior managers in effective decision-making.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Assisted with implementation of new safety instructions and equipment protocols.
- Repaired, cleaned and maintained equipment.
- Minimized communication issues between managers and workers by effectively maintaining records.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Gathered, organized and input information into digital database.
- Collected, arranged and input information into database system.
Education
Associate of Science - Computer Science
University of The People
11.2021 - Current
Bachelor of Science - Electrical, Electronics Engineering
Nnamdi Azikiwe University
06.2000 - 07.2005
Skills
Staff Management
Leadership skills
Electrical engineering
Technical expertise
Strong analytical mind
Schematics understanding
Switches and routers
Network infrastructure administration
Hardware and software installation
Risk management
LAN/WAN
IT Management
Technical Support
System Engineering
Impact Assessment
Troubleshooting
Project Management
Accomplishments
- High-end equipment repairs were completed locally, saving the station a significant sum of money that would have been spent on overseas repairs.
- I oversaw three annual projects from start to finish.
- Project management and data analysis to find areas for improvement.
Certification
APPLIED DATA SCIENCE MODULE
Interests
Technology and computing
Passionate about traveling and exploring new cultures
Timeline
Associate of Science - Computer Science
University of The People
11.2021 - Current
Senior Engineer
Group 8
03.2021 - 10.2022
CERTIFIED ETHICAL HACKER
09-2020
Certified Network Security Specialist
06-2020
APPLIED DATA SCIENCE MODULE
03-2020
Certified Data Analyst
11-2019
Head of Engineering
98.9 Kiss FM
05.2016 - 03.2021
Systems Engineer
99.9 Kiss FM
09.2013 - 05.2016
CISCO CERTIFIED NETWORK ASSOCIATE, ROUTING & SWITCHING
09-2013
Technical Support Engineer
Cedar Broadcast Warehouse
10.2008 - 09.2013
RF Drive Test Engineer
Alcatel Lucent
02.2007 - 02.2008
Industrial Trainee
Swift Networks
03.2004 - 09.2004
Bachelor of Science - Electrical, Electronics Engineering
Nnamdi Azikiwe University
06.2000 - 07.2005