Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

CHUKWUGBO HOPE IFEYINWA

LAGOS

Summary

I am a result-driven, organized and dependable individual successful at managing multiple priorities with a positive attitude. I am a solid team player with excellent communication and analytical skills willing to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Event Management Assistant(Part-Time)

UNIQUECRYSTAL EVENTS
LAGOS
01.2020 - Current
  • Assisting the events team with a high number of events, ranging from meetings, wedding ceremonies, conferences, birthday parties, award ceremonies etc
  • Accompanying events manager to both internal and external events
  • Promoting events across all social media platforms
  • Supporting the events manager with logistical and administrative support
  • Maintaining records of all bookings e.g. venue and catering and taking payments where necessary
  • Assisting with creative decisions e.g Decorations and designs
  • Ad-hoc duties at events including, but not limited to, guest list management, showing guests to tables etc
  • Helping set up and dismantle events efficiently through to completion

Customer Support Provider (Assistant Team Lead)

Wema Bank Plc
Lagos
07.2020 - Current
  • First Level Resolution of customers complaints, enquiries and requests across various interactions (Email, Telephone call, Customer portal/Web, Playstore, Whatsapp, Facebook,
  • Instagram and Twitter)
  • First Level Dispute Resolution (JIRA, Arbiter/Extraswitch and SMTM)
  • Ensuring maximum satisfaction while building and maintaining good relationship with customers
  • Escalating complaints that cannot be resolved at First Level Resolution to the appropriate unit to ensure timely resolution of customers complaint and providing feedback to customers
  • Keeping customers updated on the latest product to increase sales
  • Providing reports and insights from surveys, feedbacks, and other activities to aid the business

Customer Service

Jumia Nigeria
Sabo
10.2019 - 12.2019
  • Responding to customer complaints, enquiries and requests
  • Handling social media marketing of various Jumia products
  • Calling customers and prospective customers on products and special sales/promotions

National Youth Service Corps, Ministry Of Commerce Industry and Co-operative
08.2018 - 08.2019
  • Verification/Audit
  • Assisting in the preparation of co-operative accounts
  • Ensuring proper filing of documents
  • Completion of ad hoc assignments for Supervisors

Secretarial Intern

DTO Corporation Limited
05.2016 - 10.2016
  • Industrial Training)
  • Receive and reply incoming mails
  • Carried out administrative duties such as filing and taking of accurate minutes during meetings
  • Assisting in preparing and monitoring of invoices
  • Carried out other assignments given by the Management Staff of the company

Financial Secretary

Nnamdi Azikiwe University Chapter
01.2015 - 01.2016
  • Issue receipts for all monies received for the association
  • Keep an accurate record of all receipt and payment
  • Record all funds deposited to the treasurer
  • Perform other duties as may be delegated by the President or Treasurer

Teacher

Lolade Children School
09.2010 - 06.2013
  • Organizing the classroom and learning resources
  • Planning, preparing and presenting lessons
  • Teaching all areas of the primary curriculum
  • Assessing the pupils

Education

Bachelor of Science - Business Education

Nnamdi Azikiwe University
Awka
10.2013 - 08.2017

Skills

Customer relationship management (CRM)Effective communication and presentation skillsGood Customer Service skills

Coordination skills

Leadership Skills

Strong work ethic skills

Problem Solving skills

Report writing skillsInterpersonal, Organizational and Analytical skills

Excellent telephone manner skills

Ability to work with little or no supervision

Event management skills

Project Management ( Planning, Organizing, managing tasks, budgeting and controlling costs)

Excellent Time management skills

Attention to details

Assessing outcomes and progress

Software

Banking Applications

CRM applications

Microsoft Word, Excel, Google Office Suites and PowerPoints

Salesforce Customer Management

Order Management System

Hub Management Tool

Certification

Student Member - Google Project Management Certificate

Timeline

Customer Support Provider (Assistant Team Lead)

Wema Bank Plc
07.2020 - Current

Event Management Assistant(Part-Time)

UNIQUECRYSTAL EVENTS
01.2020 - Current

Customer Service

Jumia Nigeria
10.2019 - 12.2019

National Youth Service Corps, Ministry Of Commerce Industry and Co-operative
08.2018 - 08.2019

Secretarial Intern

DTO Corporation Limited
05.2016 - 10.2016

Financial Secretary

Nnamdi Azikiwe University Chapter
01.2015 - 01.2016

Bachelor of Science - Business Education

Nnamdi Azikiwe University
10.2013 - 08.2017

Teacher

Lolade Children School
09.2010 - 06.2013
CHUKWUGBO HOPE IFEYINWA