Banking Applications
CHUKWUGBO HOPE IFEYINWA
LAGOS
Summary
I am a result-driven, organized and dependable individual successful at managing multiple priorities with a positive attitude. I am a solid team player with excellent communication and analytical skills willing to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Event Management Assistant(Part-Time)
UNIQUECRYSTAL EVENTS
LAGOS
01.2020 - Current
- Assisting the events team with a high number of events, ranging from meetings, wedding ceremonies, conferences, birthday parties, award ceremonies etc
- Accompanying events manager to both internal and external events
- Promoting events across all social media platforms
- Supporting the events manager with logistical and administrative support
- Maintaining records of all bookings e.g. venue and catering and taking payments where necessary
- Assisting with creative decisions e.g Decorations and designs
- Ad-hoc duties at events including, but not limited to, guest list management, showing guests to tables etc
- Helping set up and dismantle events efficiently through to completion
Customer Support Provider (Assistant Team Lead)
Wema Bank Plc
Lagos
07.2020 - Current
- First Level Resolution of customers complaints, enquiries and requests across various interactions (Email, Telephone call, Customer portal/Web, Playstore, Whatsapp, Facebook,
- Instagram and Twitter)
- First Level Dispute Resolution (JIRA, Arbiter/Extraswitch and SMTM)
- Ensuring maximum satisfaction while building and maintaining good relationship with customers
- Escalating complaints that cannot be resolved at First Level Resolution to the appropriate unit to ensure timely resolution of customers complaint and providing feedback to customers
- Keeping customers updated on the latest product to increase sales
- Providing reports and insights from surveys, feedbacks, and other activities to aid the business
Customer Service
Jumia Nigeria
Sabo
10.2019 - 12.2019
- Responding to customer complaints, enquiries and requests
- Handling social media marketing of various Jumia products
- Calling customers and prospective customers on products and special sales/promotions
National Youth Service Corps, Ministry Of Commerce Industry and Co-operative
08.2018 - 08.2019
- Verification/Audit
- Assisting in the preparation of co-operative accounts
- Ensuring proper filing of documents
- Completion of ad hoc assignments for Supervisors
Secretarial Intern
DTO Corporation Limited
05.2016 - 10.2016
- Industrial Training)
- Receive and reply incoming mails
- Carried out administrative duties such as filing and taking of accurate minutes during meetings
- Assisting in preparing and monitoring of invoices
- Carried out other assignments given by the Management Staff of the company
Financial Secretary
Nnamdi Azikiwe University Chapter
01.2015 - 01.2016
- Issue receipts for all monies received for the association
- Keep an accurate record of all receipt and payment
- Record all funds deposited to the treasurer
- Perform other duties as may be delegated by the President or Treasurer
Teacher
Lolade Children School
09.2010 - 06.2013
- Organizing the classroom and learning resources
- Planning, preparing and presenting lessons
- Teaching all areas of the primary curriculum
- Assessing the pupils
Education
Bachelor of Science - Business Education
Nnamdi Azikiwe University
Awka 10.2013 - 08.2017
Skills
Customer relationship management (CRM)undefined
Software
CRM applications
Microsoft Word, Excel, Google Office Suites and PowerPoints
Salesforce Customer Management
Order Management System
Hub Management Tool
Certification
Student Member - Google Project Management Certificate
Timeline
Customer Support Provider (Assistant Team Lead)
Wema Bank Plc
07.2020 - Current
Event Management Assistant(Part-Time)
UNIQUECRYSTAL EVENTS
01.2020 - Current
Customer Service
Jumia Nigeria
10.2019 - 12.2019
National Youth Service Corps, Ministry Of Commerce Industry and Co-operative
08.2018 - 08.2019
Secretarial Intern
DTO Corporation Limited
05.2016 - 10.2016
Financial Secretary
Nnamdi Azikiwe University Chapter
01.2015 - 01.2016
Bachelor of Science - Business Education
Nnamdi Azikiwe University
10.2013 - 08.2017
Teacher
Lolade Children School
09.2010 - 06.2013
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