Chukwuemeka Ogunka
Port Harcourt
Summary
A food and beverage professional with 8 years relevant experience and training, as well as two years experience in Restaurant management (QSR) and possess a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative/Store Keeper
Linjo Investment Limited
01.2012
- Checking inventory records for accuracy
- Finding, sorting or moving goods between different parts of the business
- Presenting, promoting and selling companies services using solid arguments to existing and prospective customers
- Performing cost-benefit and needs analysis of existing/potential customers to meet their needs.
Restaurant Waiter
Visa, Karena Hotels Limited
01.2013
- Greeting customers and handing out menus
- Taking meal and beverage orders from customers and placing these orders in the kitchen
- Making menu recommendations and informing patrons of any specials.
Food and Beverage Shift Leader
Le Meridien, Ogeyi Place Port-Harcourt
01.2014 - 01.2019
- Overseeing the activities of the servers and other dining room personnel
- Maintaining a good working environment
- Adjusting staff according to the current day's customer volume, event timing etc
- Supervising the organization of staff to ensure customer satisfaction
- Planning and directing activities related to the service of meals
- Ensuring the quality of the food meets all standards
- Maintaining knowledge of stock on hand, informing managers when product is low
- Executing server End of Shifts, recording sales in an Excel spreadsheet
- Executing Dining Room, on course and Banquet Room End of Day
- Presenting and ensuring a neat, polished appearance by following established grooming and uniform
- Performing other duties as assigned by the Manager/Supervisor.
Assistant Restaurant Manager
Sundry Foods Limited
01.2021 - Current
- Coordinating the daily restaurant operations
- Delivering superior service and maximizing customers satisfaction
- Responding efficiently and accurately to customer's complaints
- Regularly reviewing product quality and researching new vendors
- Organizing and supervising shifts
- Appraising staff performance and providing feedback to improving productivity
- Estimating future needs of goods, kitchen utensils and cleaning products
- Ensuring compliance with sanitation and safety regulations.
Education
B.S.Ed. in Computer Science -
12.2018
SSCE -
12.2013
National Diploma in Statistics -
12.2011
Skills
- Proficient in revenue generation
- Ability to carry out financial oversight
- Adept at inventory control and management
- Adept at providing top notch customer service
- Adept in the use of Micros, Opera, Metropos, Enterprise and the POS billing systems
- Proficient in employee relations
- Proficient in talent development and training
- Adept in both written and oral communication
- Adept in the use of Microsoft packages
- Revenue Generation
- Financial Oversight
- Inventory Control
- Customer Service
- Resourceful Problem solver
- Billing Systems (Micros, Opera, Metropos, Enterprise & POS)
- Employee Relations
- Talent development & Training
- Good Communicator & Leadership
- MS Packages
Certification
- Restaurant Management Training course - Sundry Foods LTD | 2021
- Health, Safety and Environment (HSE) - Onshore & Offshore Safety Institute of Nigeria | 2019
- Fundamentals of Financial Business Intelligence | 2018
- Bicardi- Martini Brands Training | 2017
- Le meridian Service Culture Transformation Certification | 2015
References
- Mr. Henry Orie, Manager, Food and Beverage Dept, Le Meridian Ogeyi place, 42 Tombia Street, GRA Phase 2, Port-Harcourt, Rivers State, 08036236836
- Mr. Wobo Worlu, Senior Admin Officer, Port-Harcourt City Council, 08033411610
Timeline
Assistant Restaurant Manager - Sundry Foods Limited
01.2021 - Current
Food and Beverage Shift Leader - Le Meridien, Ogeyi Place Port-Harcourt
01.2014 - 01.2019
Restaurant Waiter - Visa, Karena Hotels Limited
01.2013
Sales Representative/Store Keeper - Linjo Investment Limited
01.2012
Ignatius Ajuru University of Education, P/H - B.S.Ed. in Computer Science,
Vantage International School, Oyigbo, Rivers - SSCE,
Abia State Polytechnic, Aba- Abia State - National Diploma in Statistics,