CHUKWUEMEKA NNAMDI NWOSU

• Ensure implementation of all control programs in the Clusters.
• Promote a fraud-free environment in clusters.
• Attend Regional Operational Risks review meetings, MPR, quarterly review meetings and others.
• Resolve exceptions escalated by subordinates and escalate further whenever unable to resolve satisfactorily.
• Review cluster control officers (CCOs) daily branch visitation and cluster report prepared in line with approved template.
• Carry out investigation of incidents in conjunction with CCOs and other relevant parties, review the investigation reports, and make corrections as deemed appropriate.
• Review alerts received from IConcept4.
• Pay scheduled and unscheduled visits to branches appraising the effectiveness of controls.
• Ensure that ATM till shortages/overages and sticky suspense accounts balances are resolved expeditiously.
• Render weekly reports of activities of the cluster to the group head, branch control.
• Ensure that Invoice confirmations are done promptly.
• Ensure proper Custody of tickets and files in branches.
• Ensure prompt Review of Customers E- Services enrolment.
• Prepare weekly roaster of branch visits and advise all CCOs in the Cluster.
• Ensure optimal performance, facility standard and operational efficiency.
• Holds cluster control training meetings to inculcate knowledge and skills on team members and discuss challenges they face on the job.
• Authorize enhance due diligence (EDD) report and anti-money laundering (AML) report.
• Rated 100% in Level of adherence to bank's policies and procedures in the clusters.
• Rated 95% in quality of job output of cluster control officers in the clusters.
• Rated 100% in zero arrears of call-over.
• Rated 85% in quality of investigation and reports of incidents.
• Rated 100% quality of review of premises and environment.
• Rated 100% in level of compliance with applicable laws and regulations.
• Rated 85% in quality of inspection reports of branches in the cluster.
• Rated 85% in quality of external auditors reports of branches.
• Rated 100% in ascertaining validity of Invoices confirmed.
• Rated 90% in the quality of Risk assets booked at the branches.
• Rated 100% in the speed of resolution and or escalation of exceptions.
• Rated 95% in the number and volume of open and aged Items in branches GL.
• Speedy review of critical and suspicious, query modifications and suspicious transaction.
• Participated in process improvement project of the bank's guest houses in all the states.

• Evaluates policies, procedures, processes, and internal controls over company activities.
• Identifies control weaknesses and process improvement opportunities; communicates resulting findings/opportunities to management.
• Identification of potential risk areas and internal control flaws during audit and make appropriate recommendations for corrective action.
• Test controls in place to ensure that areas for continued improvement are identified and risks minimized.
• Collect and analyze data on the internal control issues.
• Call over of cash transactions, exceptions noted and reported.
• Review of domestic and international money / fund transfers, raise exception and report.
• Transaction monitoring and reporting suspicious transactions.
• Internal Control alert review and reporting.
• Fixed Assets review and reporting.
• General Ledger (GL) review and reporting.
• Income Assurance review and reporting.
• Review all payment vouchers, claims and cash advance and report exceptions.
• Documentation review and reporting.
• Expenditure review control.
• Budgetary control.
• Financial management.
• Review of cash administration and reporting.
• Safety and security device review and reporting. CCTV, fire alarm.
• Know Your Customer (KYC) and Enhance Due Diligence (EDD) review and reporting.
• Conducts surprise / spot checks on tellers.
• Carry out due diligence and value for money review of procurements and purchases with reference to pricing, payment, and quality of products in line with set standard.
• Conduct Investigation on fraud issues/ethical issues.
• Verification exercise and reporting.
• Inspection of purchased items.
• ATM review and reporting.
• Operational efficiency.
• Security reviews and reporting.
• Court Order and Police Report review and reporting.
• Loan review and disbursement.
• Credit Search review, Credit report generation and reporting.
• Customer Service. Improved the quality of internal customer service across the organization. Rated 82% by the sales and operations team. This has significant impact in the service delivery, account turnover and profitability.
• Financial Performance - PBT. Rated 75%. Encourage business support staff to improve the level of operational efficiency, this led to increased profitability of the business areas they support.
• Learning And Development - Personal Development. Number of courses taken in a year (classroom + E-learning). Score an average of 97% in the course examination.
• Supervisor assessment on personal effectiveness and attitude. Ensure staff are assessed on both qualitative and quantitative indices to improve personal effectiveness and relationship management. Rated 91%.
• Follow up on internal and external audit branch reports and confirm compliance, and work with both internal and external auditors when they visit the branches for their audits.
• Review and ensure accurate disbursement of all risk assets in the assigned branch (es) cluster.

• Ensuring compliance to regulatory directives and Anti-Money Laundering (AML)/Combating Financing of Terrorism (CFT) measures.
• Enforce adherence to AML and Know Your Customer (KYC) management framework in identifying, controlling, monitoring, and reporting.
• Implementation of AML/CFT compliance program.
• Ensure that branches adhere to policies, processes, and procedures in the Bank when processing transactions.
• Prompt identification, assessment, monitoring, mitigation and reporting operational risks inherent in the bank processes and procedures as well as operating environment.
• Invoice confirmation, and report exceptions.
• Review of Politically Exposed Persons (PEPS), Designated Non-Financial Businesses and Professionals (DNFBP), and reporting.
• Review transaction amounts that suggest structuring/smurfing (i.e., multiple transactions below reportable thresholds) were flagged and reported.
• Identified and reported accounts that poses regulatory threat, potential threat to the bank.
• Prevented a loan of N100Million from disbursement, which may have caused the bank financial loss and investment loss. This was because of intelligent physical verification of business done.
• Graded 'A' in the appraisal of financial year 2020.

GPA: upper division (2.1)