CHUKWUEBUKA UNACHUKWU
DEVELOPER
Lagos,LA
Summary
Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Solar/CCTv Technical Adviser
Miko Electricals
Onitsha, Anambra
08.2020 - Current
- Increased customer satisfaction by resolving solar and CCTv issues.
- Worked flexible hours; night, weekend, and holiday shifts.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Supervised work of contracted employees to keep on task for timely completion.
- Led projects and analyzed data to identify opportunities for improvement.
- Drove operational improvements which resulted in savings and improved profit margins.
Center Network Manager
Bishop Evans Ibeagha Juniorate CBT Center
Oba, Anambra
01.2020 - Current
- Managed Network Operating Center (NOC) technical infrastructure and server performance.
- Responded to network outages and issues related to circuits, websites, vendors and telecoms.
- Held change management meetings to inform impacted staff of forthcoming network downtimes and alterations.
- Designed specific escalation processes for detected faults and intrusion attempts, defining response hierarchies to promote optimal outcomes.
- Identified timeslots for preventive maintenance by examining work schedules and reducing service disruptions for network users.
- Remediated security vulnerabilities by applying provided software patches or replacing vulnerable solutions with better alternatives.
- Drafted network configuration backup process policies to support disaster recovery.
- Managed aspects of network operations center (NOC) operations.
Network Technical Staff
Resoledge Ltd
Lagos, Lagos
05.2018 - 05.2021
- Carried out day-day-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Served customers and followed outlined steps of service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Participated in team-building activities to enhance working relationships.
Education
Bachelor of Engineering - Electrical Engineering
University of Nigeria
Nsukka 09.2014 - 12.2019
Diploma - Industrial Electrics
National Metallurgical Training Institute
Onitsha 12.2009 - 12.2012
Skills
Technical support expertise
Technical troubleshooting
Technical Standard Development
Technical issues analysis
Customer technical support
Field technical services
Programming
Hardware and software installation
Product development
Software Development
Travelling
Likes travelling to new places.
Timeline
Solar/CCTv Technical Adviser
Miko Electricals
08.2020 - Current
Center Network Manager
Bishop Evans Ibeagha Juniorate CBT Center
01.2020 - Current
Network Technical Staff
Resoledge Ltd
05.2018 - 05.2021
Bachelor of Engineering - Electrical Engineering
University of Nigeria
09.2014 - 12.2019
Diploma - Industrial Electrics
National Metallurgical Training Institute
12.2009 - 12.2012