Chukwuebuka Obi

Senior Technical Support Engineer II for Microsoft Dynamics Products.

• Supports the Microsoft Dynamics Field Service application https://dynamics.microsoft.com/en-us/field-service/overview/ from Licensing, implementation, configuration, and running’s. On time delivery of solutions needed to fix the end users challenges in accordance to the users Service Level Agreement with Microsoft.
• Successfully ran integrations of the Microsoft HoloLens devises (Product Baraboo) which is a pair of mixed reality smart glasses to assist tele-agents on the field (https://www.microsoft.com/en-us/hololens) in collaboration with the Remote assist software application (https://dynamics.microsoft.com/en-us/mixed-reality/remote-assist/) to serve as an end-to-end communication between the agents on the field and the supervisor off the field.
• Supports the Microsoft Dynamics Customer Service application (https://docs.microsoft.com/en-us/dynamics365/customer-service/overview), from License purchase to the software application setup in the cloud. Automates communication processes from any chat platform (twitter, WhatsApp, Facebook, email, text, etc.) into the Customer Service application using the Microsoft Omnichannel software application (https://dynamics.microsoft.com/en-us/customer-service/overview/)
• Support the integration of the Customer Service Application into Omnichannel software application to create a seamless process for both the customer and the agents. Fix customers challenges or errors relating to the above applications.
• Also supports these applications in desktop and mobile platforms.
• Strong communication of English Language, Confidence delivering Training sessions, an active listener who ensures support tickets are completed in accordance with the appropriate Service Level Agreement.
• Collaborate with other Microsoft support Engineers and Software engineers within the team and around the globe to ensure prompt resolution of end users challenges with the software.
• Proper documentation of step-by-step analysis of the issue faced and how it was resolved. Documentation of post mortem or root cause analysis for future references or reoccurring cases.
• and many more...

System Admin I:

• Responsible for policy Adherence and resource management from Procurement to retirement. Resources in terms of employees in the Microsoft Windows systems Active Directory, hardware resources, laptops, desktops, head gears, printers, network devices and so on...
• Responsible for system maintenance and fix for the company’s desktops, laptops and printers.
• Also worked under the credit card provisioning team for credit card creation and distribution to end users.