Chukwuebuka Nnadi
Travel Consultant
Abuja,FC
Summary
Accomplished Senior Travel Consultant with a proven track record at Musca Travels And Tours, adept in expert itinerary planning and exceptional customer service. Leveraged strong sales abilities and GDS systems expertise to significantly enhance client satisfaction and achieve revenue growth. Known for creativity, adaptability, and resolving complex problems, ensuring seamless travel experiences for VIP clients.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Senior Travel Consultant
Musca Travels And Tours
Abuja, FC
03.2022 - Current
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Handled sensitive personal data with discretion.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during booking process.
- Resolved customer issues effectively, maintaining positive reputation for company within highly competitive travel market.
- Implemented targeted marketing campaigns to further grow client base, resulting in 10% increase
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during booking process.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during booking process.
Senior Travel Consultant
Odizra Travels And Tour
Abuja, FC
03.2019 - 06.2021
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Managed on average 5-10 customer calls per day.
- Collaborated with colleagues to create and promote special travel packages.
- Followed up with customers to increase customer service with travel plans.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
Education
Master of Science - Space Science Astrophysics
University of Nigeria, Nsukka
Enugu, Nigeria 04.2001 -
Bachelor of Science - Physics And Astronomy
University of Nigeria, Nsukka
Enugu, Nigeria 04.2001 -
Skills
Travel industry trends
Complex Problem-Solving
Strong sales abilities
Expert itinerary planning
Exceptional customer service
Creativity and Innovation
GDS systems expertise
Adaptability and Flexibility
Team Collaboration
Attention to Detail
Certification
CTA - Certified Travel Associate
Timeline
Senior Travel Consultant
Musca Travels And Tours
03.2022 - Current
Senior Travel Consultant
Odizra Travels And Tour
03.2019 - 06.2021
Master of Science - Space Science Astrophysics
University of Nigeria, Nsukka
04.2001 -
Bachelor of Science - Physics And Astronomy
University of Nigeria, Nsukka
04.2001 -