Dynamic Project Manager with a proven track record at Excelarate, adept at driving project success through effective planning and cross-functional collaboration. Skilled in project estimation and customer relations, I have implemented process improvements that enhanced workflow efficiency, ensuring timely delivery and high client satisfaction.
Hi, I’m
Chuka Amaka
VA // Customer Support // Project Manager
Awka,Anambra
Summary
Overview
1
Language
6
years of professional experience
Work History
Excelarate Remote
Project Manager, Training
05.2026 - Current
Job overview
- Coordinated project timelines and deliverables with cross-functional teams to ensure client satisfaction.
- Developed and maintained project documentation, tracking progress against milestones and objectives.
- Facilitated regular client meetings to gather feedback and address concerns promptly.
- Implemented process improvements that enhanced workflow efficiency across multiple projects.
- Led project kickoff sessions to establish clear expectations and roles among stakeholders involved in delivery processes.
- Conducted regular status meetings for clear communication of progress updates, risk assessments, and action items among team members.
- Developed and executed comprehensive project plans to ensure timely completion of deliverables.
- Maintained comprehensive documentation for all project phases, ensuring transparency and timely access to information for stakeholders.
RareGlazeHybrid
Customer Support
03.2020 - 10.2022
Job overview
- Provided exceptional customer support for web-related issues, resolving concerns quickly and efficiently.
- Delivered exceptional customer support, effectively resolving complex technical issues and ensuring client satisfaction.
- Led customer support initiatives, addressing any concerns or issues promptly while maintaining high levels of satisfaction among users.
- Provided reliable coverage for colleagues during absences or workload fluctuations, maintaining seamless customer support operations.
- Delivered exceptional customer support by addressing concerns promptly, maintaining clear lines of communication throughout each project''s duration.
- Streamlined the customer support process for faster issue resolution and improved customer retention.
- Delivered exceptional customer support by promptly addressing inquiries and providing accurate solutions.
- Streamlined customer support processes for increased efficiency and faster response times.
Digital Witch Remote
Customer Support
06.2023 - 2024
Job overview
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Developed strong relationships with clients by providing exceptional customer support and technical expertise.
- Improved end-user satisfaction by providing prompt resolution of technical issues and efficient customer support.
- Provided exceptional customer support, addressing inquiries related to order status, shipping timelines, or any other concerns promptly and professionally.
- Collaborated with team members to achieve shared goals and provide exceptional customer support.
- Contributed to the development of a new training program for incoming Customer Support Advisors, improving onboarding experience.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Provided exceptional customer support in addressing concerns and resolving issues promptly to maintain long-term client relationships.
- Delivered seamless customer support by addressing technical issues, troubleshooting problems, and providing timely resolutions.
- Streamlined customer support processes for increased efficiency and faster resolution times.
Education
Institute of Management And Technology IMTEnugu
Associate of Arts from Mass Communication
University Overview
Skills
Project management
Project planning
Project planning and development
Project scheduling
Customer relations
Work flow planning
Project scope
Budget preparation
Presentations
Project estimation and bidding
Timeline
Project Manager, Training
Excelarate
05.2026 - Current
Customer Support
Digital Witch
06.2023 - 2024
Customer Support
RareGlaze
03.2020 - 10.2022
Institute of Management And Technology IMT
Associate of Arts from Mass Communication