CHRISTY DANIEL
Summary
I am an accomplished customer service professional with a strong ability to navigate the
complexities of the logistics industry. My extensive experience in this sector has honed my
skills to an exceptional level, and I am dedicated to delivering excellence in service.
Transitioning from my role as a content editor in a thriving media organization, I have
refined my expertise. My unique combination of logistical proficiency and editorial finesse
contributes to seamless interactions and impeccable content delivery within any team. I
significantly elevated the customer service experience by implementing a structured
customer feedback system, resulting in a notable 30% increase in customer satisfaction
scores and a 15% reduction in customer support tickets. I am enthusiastic about the
prospect of contributing to your team's success.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
E.Ekesons Brothers
Lagos
01.2020 - 01.2023
- I spearheaded a transformative system of operations that significantly reduced delays in service delivery
- Beyond traditional customer support, I innovatively implemented jingles, voice-overs, and commercials for our transit routes and announcements, enhancing overall brand communication
- Streamlined handling of inquiries, complaints, and service requests through automation and process optimization; Enacted a ticketing system that reduced response time by 50% and increased team efficiency by 30%
- Executed a strategic sales initiative, introducing a students' package and incentivizing quick access through referrals, resulting in a remarkable 30% increase in sales
- Initiated the introduction of vouchers, leading to a 20% increase in customer engagement and fostering a more personalized, rewarding, and memorable customer experience.
Senior Content Editor and Radio Host
FM
01.2018 - 01.2020
- A distinguished radio and television station with an expansive audience spanning over 7 states, I proficiently held the dual role of Senior Content Editor and Radio
- Host
- My responsibilities extended beyond content creation to managing and supervising a team of editors, DJs, and interns, ensuring seamless collaboration and high-quality output
- Crafted compelling media content, resonating with a diverse audience and maintaining a viewer/listener base of over 10,000
- Established and maintained key relationships with industry influencers for advertising and content production, elevating the station's market presence
- Led "Monster Music," a highly engaging showbiz, recognized as the most captivating show on radio, earning accolades from the head of marketing.
Education
BSc - Mass Communication
Olabisi Onabanjo University
2011
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Skills
- Customer Service Excellence
- Logistics Expertise
- Critical Thinking
- Communication
- Meticulousness
- Flexibility
- Team Collaboration
- Multitasking
- Editorial Flair
- Digitally Proficient
Timeline
Customer Service Manager
E.Ekesons Brothers
01.2020 - 01.2023
Senior Content Editor and Radio Host
FM
01.2018 - 01.2020
BSc - Mass Communication
Olabisi Onabanjo University
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