Christopher Onogwu
ICT OFFICER
B40, Opp. Dogab Estate, FHA, Nyanya, Abuja,FCT
Summary
Insightful Information and Communication Technology Officer with 5+ years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
ICT OFFICER
NISA PREMIER HOSPITAL
Abuja, FCT
04.2019 - Current
- Accountable for maintaining key business applications and systems
- Partner with senior leadership to guide short- and long-range technology planning
- Plan, coordinate, and execute hardware and software upgrades
- Serve as vital resource for Help Desk staff, overseeing daily support operations and providing assistance on complex trouble issues
- Cultivate and maintain relationships with IT vendors
- Ensure there is stable connection in the consulting room to access the patients EMR
- Ensure there is network connection on the mindray machine in the intensive care unit of the hospital to ensure adequate data reporting
- Installation and management of Office 365 and share point, Web content management and data base administration
- Provide first point of IT support contact to all staff
- Assisting staff or clients through a series of actions, either face to face; email or over the telephone to help setup system or resolve issues
- Troubleshoot Technical issues to resolution and /or escalate to supervisor
- Ensure system and data security is maintained at a high standard
- Monitor performance of systems, ensuring issues are appropriately escalated and resolved
- Provide technical assistance to project teams and undertake technical project roles when required; supporting the roll-out of new applications and solutions
- Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team
- Managed server consolidation including Windows 2003, 2008 and 2012 servers, PACS Server and Linux server, Router and Switch configurations deployment implementation, achieving 20% annual savings
- Analyzed system requirements and developed a backup and restoration resolution that resulted in a 20% increase in system efficiency
- Created an automated data back-up system to improve data security and recovery processes
- Participate in the multi-million naira system integration which was successfully rolled out across the three state locations
- Initiated transformative IT policies designed to strengthen system security, including enhanced measures for password requirements and user access
- Rolled out the upgrade to Windows 10 and round cube mail impacting up to 700 employees
- Played an instrumental role in companywide migration from legacy AAVANOR (EMR) system to MEDICPLUS (EMR) by providing end-user training and support
- Developed step-by-step training manuals for end-users to ensure a seamless transition following application upgrades
- Configure and Manage IP Telephony network, Configure and manage e-mail server, managing users and their desktop computers, participate in all IT activities in the organization reducing network downtime frequency.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
System Administrator
ICA
Mararaba, Nasarawa
04.2018 - 03.2019
- Performed troubleshooting, repair, and maintenance of computer systems, hardware and peripherals
- Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues
- Participated in large-scale upgrades and installations in our location and that of our clients
- Ensure the up-keep, configuration and reliable operation of computer system; especially multi-user computers
- Install applications and configure computer hardware
- Achieved a user satisfaction rating that was 14% higher than average, consistently logged and monitored ticket status to ensure fast, quality resolution of every issue
- Software installation and security; managing IT inventory and supplies; liaising with suppliers and service providers
- Etc
- Monitored network performance and provided network performance statistical reports for both real time and historical measurements.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network and systems performance, costs and downtime issues.
- Evaluated latest technology innovations and adopted cost-effective, useful solutions.
System and Data Analyst
NIGERIA FOOTBALL FEDERATION
Abuja, FCT
05.2017 - 04.2018
- Provided ICT hardware and software support to all project locations, ensuring all laptops are correctly and appropriately configured with the necessary software
- Handle technical troubleshooting, including system crashes, slow- downs and data recoveries
- Engage and track Priority 1 issues, with responsibility for the timely documentation, resolution and closure of issues
- Managing all national and international league data
- Provide support, including procedural documentation and relevant reports
- Ensured total security of the network systems, including the internet
- Installed anti-virus software and fixed network faults
- Planned and implemented procedures necessary for future development.
- Coordinated statistical data analysis, design and information flow.
- Updated organizational systems and subsystems to improve and streamline data collection.
IT Instructor and Maintenance Engineer
ICA
Mararaba, Nasarawa
08.2016 - 03.2017
- Teaching Computer maintenance and repair
- Teaching Networking and Software design
- Resolved system slow-down issues through network migrations, reconfigurations, integrations, and troubleshooting
- Identified 20+ vulnerabilities by testing infrastructure security, using both automated tools and manual testing
- Managed firewall and network monitoring.
- Composed course syllabus to clearly outline curriculum, expectations and deadlines at beginning of each course.
- Delivered clear, effective feedback to improve quality and efficiency of student-written computer programs.
- Met with students outside of class to answer questions, explain difficult concepts and address individual concerns.
- Attended professional development technology courses to increase knowledge base and learn new information.
- Compiled, administered and graded examinations or assigned work to others.
IT User Support Intern
KADUNA REFINING AND PETROCHEMICAL COMPANY
Kaduna, Kaduna
03.2015 - 09.2015
- Managed information security by continuously backing up information and applying the appropriate anti-virus software
- Installed new software, hardware and set up user accounts and passwords
- Ensured total security of the network systems, including the internet
- Training staff on need basis on the various relevant ICT applications
- Planned and implemented procedures necessary for future development
- Assisted in maintenance of servers
- Retrieved files deleted from the system
- Test and evaluate new technology
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Education
B. Eng - Computer Engineering
University of Maiduguri
Borno State 08.2010 - 09.2016
No Degree - Computer Security And System Management
University of Colorado
Colorado, USA 09.2018 - 02.2019
No Degree - Professional Certification Usable Security
University of Maryland
USA 11.2019 - 01.2020
No Degree - Cybersecurity And The Internet of Things
Kennesaw State University
Georgia, USA 04.2021 - 06.2021
No Degree - IT Project Management
India School of Business
India 06.2021 - 08.2021
No Degree - Information Systems Auditing, Controls And Assur.
The Hong Kong University of Science And Technology
HONG KONG 06.2021 - 08.2021
Skills
Communication
Accomplishments
- Hospital Data Management & Analytics
- Technical Support Fundamentals , Google
- Project Management Professionals
- Monitoring and Evaluation
- Corporate Ethics and Professionalism
Additional Information
- facebook: https://www.facebook.com/chris.onogwu
- linkedin: https://www.linkedin.com/in/engr-christopher-onogwu-mnse-710431135/
Publication
AN RFID AND FINGERPRINT AUTOMATED ATTENDANCE SYSTEM, Aug 2017
International Organization of Scientific Research Published in IOSR Journal of Computer Engineering. Vol. 19, Issue 4, Ver. 6
References
YUSUF SULE TEGINA
Nigeria Football Federation, Abuja
08033104241
teginayusuf1@gmail.com
PHILIP WILLIAMS
ICA, Mararaba
08062156374
willyall800@gmail.com
Chidozie Orji
Nisa Premier Hospital
08038085342
nicedozie4u@gmail.com
Timeline
No Degree - IT Project Management
India School of Business
06.2021 - 08.2021
No Degree - Information Systems Auditing, Controls And Assur.
The Hong Kong University of Science And Technology
06.2021 - 08.2021
No Degree - Cybersecurity And The Internet of Things
Kennesaw State University
04.2021 - 06.2021
No Degree - Professional Certification Usable Security
University of Maryland
11.2019 - 01.2020
ICT OFFICER
NISA PREMIER HOSPITAL
04.2019 - Current
No Degree - Computer Security And System Management
University of Colorado
09.2018 - 02.2019
System Administrator
ICA
04.2018 - 03.2019
System and Data Analyst
NIGERIA FOOTBALL FEDERATION
05.2017 - 04.2018
IT Instructor and Maintenance Engineer
ICA
08.2016 - 03.2017
IT User Support Intern
KADUNA REFINING AND PETROCHEMICAL COMPANY
03.2015 - 09.2015
B. Eng - Computer Engineering
University of Maiduguri
08.2010 - 09.2016
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