CHRISTOPHER IREGBU

IT Help Desk, Service Desk and Remote Assistant, Also

Provides on-site Technical support to IT users across shell

Works in collaboration with HP Engineers to ensure zero down time of HP PCs across Shell

Troubleshoots and resolves computer faults within SLA in shell's GID factory

Service Data documentation and management using “ Servicenow (SNOW)” ERP software

Reports and follows up every pending incident with the appropriate team, to ensure prompt resolution

Performed data analysis of information provided by customers to obtain metrics.

Provided Technical Remote assistance to IT users a cross Shell locations including offshore locations

configured, tested and maintained operating systems, application software, and system management tools.

Used ticketing systems to manage and process support actions and requests.

Performed First line support on Technical issues (Electrical, Network/system support)

Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Managed high levels of call flow and responded to technical support needs.

Assisted customers in identifying issues and explained solutions to restore service and functionality.

Adhered to timelines to meet quality assurance targets.

Determined budget, manpower, schedule and material needed to successfully execute projects.

Provided technical assistance to staff when needed.

Assisted in development, design and execution of projects.

Carries out project data management and documentation

Installation of wireless broadband internet Access

Installation and Maintenance of Computers/Computer Networks(LAN,WAN,WLAN)

Installation and maintenance of solar power supply and Generators

Sends daily report of work progress on site to my supervisor

Worked well in a team setting, providing support and guidance. to Students

Mathematics ,Physics and Further Mathematics teacher.

Observed and assisted to Perform different kinds of electrical installation and testing for quality assurance.

Worked closely with industrial professionals to expand upon acquired training with practical knowledge.

Studied functional relationships between diverse operations to assess impact of different decisions and protocols.

Wrote reports for various levels of technical users.

Supported team in industrial work completion, gaining experience in cross-functional positions and processes.