CHRISTIANAH AZEEZ
Ontario
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Clinical Team Lead for Invisalign Distribution
Northshore Health Solutions Limited
04.2022 - 12.2022
- Providing clinical leadership and mentorship for technical team members for distribution of align technology products and experience
- Development of strategies on how on get clinics into idea of incorporating digital dentistry into their practice.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed approximately 30 incoming call emails per day from customers
Data Analysis Team Member
Oau
12.2021 - 02.2022
- Facilitator of Focus group discussion
- Preparation of Data for qualitative data analysis
- Performed data cleaning and analysis.
Research Assistant
University Of Ibadan
09.2020 - 12.2020
- Collected data from potential research participants by conducting interviews, providing questionnaires, reviewing and extracting data from health medical records
- Recruitment of about 20 participants and participants follow up thereby staying abreast of new developments
- Ensured completeness and accuracy of data collected by maintaining timely update
- Compiled participants and codes participant data and enters into database.
Dental Officer Intern
Federal Medical Centre Owo
06.2019 - 09.2020
- Conducted thorough patient examinations while screening for jaw and tongue cancers by inspecting teeth and soft oral tissues
- Educated about 100 patients and community members about dental issues and proper oral health care to prevent dental decay and disease with debilitating results
- Advise patients on appropriate treatment for pain following procedures by giving specific home care instructions
- Facilitated of Oral health education for school Children during school health program.
Education
BSc - Bachelor of Dental Surgery B.ch.D -
Obafemi Awolowo University
Osun State, Nigeria01.2018
Skills
- Problem Solving, problem resolution
- Active listening, complaint handling, complaint resolution
- Client Relations
- Process Improvement
- Data collection, data management
- Detail Oriented
- Critical Thinking
- Product knowledge Customer education
- Microsoft Excel
- Leadership and Teamwork
- Excellent analytical, organizational, oral, and writing skills
- Payment Processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Customer Relationship Management (CRM)
Accomplishments
- Awards, Scholarship and grants
- Volunteer of the year - 2021
- Peace First Grant - 2021
- Peace First Grant - 2019
Community Development Service
- Adolescent and sexual reproductive health project: increasing the awareness of sexual and reproductive health among young people, inclusive of young people with disabilities
- Owo school education project: promoting inclusive education of young people with disabilities
Volunteering Leadership Activities
- Content Developer for Safebodi, 09/2021, Present, Increasing awareness of matters related to infectious disease by curating timely and accurate content which enables our users take informed decision for a safer and disease free community
- Volunteer Manager Primadent Initiative for Oral Health, 08/2020, 08/2021, Facilitated recruitment of volunteers for the Owo school oral health promotion project., Supported volunteers by providing training, mentoring, developing and delivering resources beneficial to them.
- Dental Volunteer Bowen University Teaching Hospital, 11/2018, 02/2019, Promote pain free post-operative experience by educating patient on home care guidelines, Educate patients on preventive measures to take to prevent oral diseases and maintain good oral health status
- Volunteer SAC HEALTH CARE FOUNDATION, 06/2017, 07/2018, Participated in weekly free weekly community outreaches, health awareness and education to young and old people in marginalized community., Reduction of incidence of malaria in the community by educating community members on proper sanitation and distribution of free treated mosquito net., Measurement of basic vital signs; blood pressure BMI and further enlighten on significance of results obtained.
- Member of Committee on Dental Education and health, 2016, 2018, Participated in planning of community oral health outreaches in Ile-ife, Oral health promotion by distribution of free oral dentifrices., Participated in Oral health intervention by treating basic oral diseases for young and old people in rural communities thereby promoting health accessibility.
Program Training
- Global Health Mentoring Program by Global Health Mentorship Copenhagen Denmark, 11/2021
- Lead the work program for project design and execution by PeaceFirst, 02/2021, 04/2021
- West African Academy of Public Health Virtual Internship Program, 10/2020, 03/2021
Timeline
Clinical Team Lead for Invisalign Distribution
Northshore Health Solutions Limited
04.2022 - 12.2022
Data Analysis Team Member
Oau
12.2021 - 02.2022
Research Assistant
University Of Ibadan
09.2020 - 12.2020
Dental Officer Intern
Federal Medical Centre Owo
06.2019 - 09.2020
BSc - Bachelor of Dental Surgery B.ch.D -
Obafemi Awolowo University
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