Christiana Udoh
Customer Service Representative
Lagos,LA
Summary
I’m a results-driven professional with hands-on experience in customer service, administrative support, and program coordination. Renowned for excellence, organization, and attention to detail, I excel at managing customer interactions, streamlining processes, and keeping operations running smoothly. I bring a people-first approach to every task, combining empathy, efficiency, and problem-solving to create positive experiences and lasting impact.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Leadway Pensure Pfa
11.2023 - Current
Call Center Representative, July 2025
• Managed inbound and outbound calls, delivering exceptional customer service by effectively addressing inquiries and resolving issues, enhancing overall customer satisfaction.
• Oversaw high-volume call operations with strict adherence to service level agreements, delivering prompt responses and surpassing monthly performance targets that enhanced overall team performance.
• Leveraged CRM tools and diverse software platforms, including Google Workspace, to maintain accurate customer records, strengthen data accessibility, and streamline operations for faster service delivery.
• Enhanced first-call resolution and customer satisfaction by applying strong analytical and problem-solving skills, comprehensive product knowledge, and mastery of company policies and procedures, enabling effective cross-selling and service delivery.
• Collaborated with team members to streamline communication processes, resulting in improved efficiency and customer experience.
• Effectively communicated complex information in clear, customer-friendly language across diverse technical levels.
Email & Live Chat Support Specialist - August 2025
• Provided prompt and accurate responses to customer inquiries via email and live chat, ensuring timely resolution and exceptional service quality.
• Troubleshot and escalated complex technical issues to the appropriate teams, improving resolution efficiency and reducing repeat cases.
• Managed high volumes of messages with speed and precision while maintaining updated knowledge base content for accurate client information.
NYSC - Teacher's Assistant
Nigeria Army Officer Wives Association(NAOWA)
06.2022 - 06.2023
- Assisted lead teachers in delivering engaging lesson plans, fostering a collaborative learning environment for students.
- Supported classroom management by monitoring student behavior, enhancing overall classroom discipline and focus.
- Prepared instructional materials and resources, ensuring timely availability for effective lesson execution and student engagement.
- Conducted one-on-one tutoring sessions, promoting individualized learning experiences and boosting student confidence in academic performance.
Customer Service Representative Intern
Ilobu Microfinance Bank
12.2020 - 01.2021
- Assisted customers in navigating financial products, enhancing their understanding and increasing overall engagement with services.
- Responded promptly to customer inquiries, ensuring accurate information delivery and fostering positive client relationships.
- Collaborated with team members to streamline onboarding processes, improving efficiency and customer satisfaction during account setups.
- Documented customer interactions meticulously, contributing to improved service records and facilitating better follow-up communications.
- Managed cash flow records, processed credit card transactions, and reconciled accounts to ensure accurate financial reporting.
Education
Bachelor of Science - Accounting
Osun State University
Osun State 11.2017 - 04.2022
Skills
Customer support
Technical troubleshooting
CRM management
Cross-functional collaboration
Time management & Multi-tasking
Data entry & Attention to detailss
Verbal and written communication
Analytical thinking
Administrative Skills
Project management
Identifying process gaps and recommending solutions
Google Workspace
Certification
ALX Virtual Assistant Certification
Timeline
ALX Virtual Assistant Certification
08-2024
Customer Service Representative
Leadway Pensure Pfa
11.2023 - Current
NYSC - Teacher's Assistant
Nigeria Army Officer Wives Association(NAOWA)
06.2022 - 06.2023
Customer Service Representative Intern
Ilobu Microfinance Bank
12.2020 - 01.2021
Bachelor of Science - Accounting
Osun State University
11.2017 - 04.2022
Hobbies
- Fitness and personal wellness (regular gym training and goal tracking)
- Monopoly board game.
- Event planning and organization
- Researching
Volunteer Roles
Program Coordinator (Volunteer) – Alina’s Tribe Foundation
2025
- Lead the planning and coordination of charity outreach initiatives, focused on feeding, clothing, and empowering underserved individuals.
- Successfully hosted a community charity outreach, managing logistics, volunteers, and partnerships to ensure smooth execution and measurable impact.
- Designed communication materials, maintained project records, and monitored progress to ensure accountability and sustainability of programs.
- Fostered a culture of compassion, organization, and excellence within the volunteer team, contributing to the foundation’s growing reputation for integrity and community service.
Vice President & Academic Coordinator | GOFAMINT Students’ Fellowship, UNIOSUN Campus
2021
- Provided leadership oversight and administrative support for fellowship activities, ensuring effective coordination of weekly and special programs.
- Organized tutorials, mentorship sessions, and academic reviews that improved members’ performance and engagement.
- Collaborated with executive members to plan events, manage volunteers, and maintain orderly communication across departments.