Christiana Udoh
Customer Service Representative
Lagos,LA
Summary
I’m a results-driven professional with hands-on experience in customer service, administrative support, and program coordination. Renowned for excellence, organization, and attention to detail, I excel at managing customer interactions, streamlining processes, and keeping operations running smoothly. I bring a people-first approach to every task, combining empathy, efficiency, and problem-solving to create positive experiences and lasting impact.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Leadway Pensure Pfa
11.2023 - Current
Call Center Representative, July 2025
• Managed inbound and outbound calls, delivering exceptional customer service by effectively addressing inquiries and resolving issues, enhancing overall customer satisfaction.
• Oversaw high-volume call operations with strict adherence to service level agreements, delivering prompt responses and surpassing monthly performance targets that enhanced overall team performance.
• Leveraged CRM tools and diverse software platforms, including Google Workspace, to maintain accurate customer records, strengthen data accessibility, and streamline operations for faster service delivery.
• Enhanced first-call resolution and customer satisfaction by applying strong analytical and problem-solving skills, comprehensive product knowledge, and mastery of company policies and procedures, enabling effective cross-selling and service delivery.
• Collaborated with team members to streamline communication processes, resulting in improved efficiency and customer experience.
• Effectively communicated complex information in clear, customer-friendly language across diverse technical levels.
Email & Live Chat Support Specialist - August 2025
• Provided prompt and accurate responses to customer inquiries via email and live chat, ensuring timely resolution and exceptional service quality.
• Troubleshot and escalated complex technical issues to the appropriate teams, improving resolution efficiency and reducing repeat cases.
• Managed high volumes of messages with speed and precision while maintaining updated knowledge base content for accurate client information.
NYSC - Teacher's Assistant
Nigeria Army Officer Wives Association(NAOWA)
06.2022 - 06.2023
- Assisted lead teachers in delivering engaging lesson plans, fostering a collaborative learning environment for students.
- Supported classroom management by monitoring student behavior, enhancing overall classroom discipline and focus.
- Prepared instructional materials and resources, ensuring timely availability for effective lesson execution and student engagement.
- Conducted one-on-one tutoring sessions, promoting individualized learning experiences and boosting student confidence in academic performance.
Customer Service Representative Intern
Ilobu Microfinance Bank
12.2020 - 01.2021
- Assisted customers in navigating financial products, enhancing their understanding and increasing overall engagement with services.
- Responded promptly to customer inquiries, ensuring accurate information delivery and fostering positive client relationships.
- Collaborated with team members to streamline onboarding processes, improving efficiency and customer satisfaction during account setups.
- Documented customer interactions meticulously, contributing to improved service records and facilitating better follow-up communications.
- Managed cash flow records, processed credit card transactions, and reconciled accounts to ensure accurate financial reporting.
Education
Bachelor of Science - Accounting
Osun State University
Osun State 11.2017 - 04.2022
Skills
Customer support
Certification
ALX Virtual Assistant Certification
Timeline
ALX Virtual Assistant Certification
08-2024
Customer Service Representative
Leadway Pensure Pfa
11.2023 - Current
NYSC - Teacher's Assistant
Nigeria Army Officer Wives Association(NAOWA)
06.2022 - 06.2023
Customer Service Representative Intern
Ilobu Microfinance Bank
12.2020 - 01.2021
Bachelor of Science - Accounting
Osun State University
11.2017 - 04.2022
Hobbies
- Fitness and personal wellness (regular gym training and goal tracking)
- Monopoly board game.
- Event planning and organization
- Researching
Volunteer Roles
Program Coordinator (Volunteer) – Alina’s Tribe Foundation
2025
- Lead the planning and coordination of charity outreach initiatives, focused on feeding, clothing, and empowering underserved individuals.
- Successfully hosted a community charity outreach, managing logistics, volunteers, and partnerships to ensure smooth execution and measurable impact.
- Designed communication materials, maintained project records, and monitored progress to ensure accountability and sustainability of programs.
- Fostered a culture of compassion, organization, and excellence within the volunteer team, contributing to the foundation’s growing reputation for integrity and community service.
Vice President & Academic Coordinator | GOFAMINT Students’ Fellowship, UNIOSUN Campus
2021
- Provided leadership oversight and administrative support for fellowship activities, ensuring effective coordination of weekly and special programs.
- Organized tutorials, mentorship sessions, and academic reviews that improved members’ performance and engagement.
- Collaborated with executive members to plan events, manage volunteers, and maintain orderly communication across departments.