Christiana Udoh

Call Center Representative, July 2025
• Managed inbound and outbound calls, delivering exceptional customer service by effectively addressing inquiries and resolving issues, enhancing overall customer satisfaction.
• Oversaw high-volume call operations with strict adherence to service level agreements, delivering prompt responses and surpassing monthly performance targets that enhanced overall team performance.
• Leveraged CRM tools and diverse software platforms, including Google Workspace, to maintain accurate customer records, strengthen data accessibility, and streamline operations for faster service delivery.
• Enhanced first-call resolution and customer satisfaction by applying strong analytical and problem-solving skills, comprehensive product knowledge, and mastery of company policies and procedures, enabling effective cross-selling and service delivery.
• Collaborated with team members to streamline communication processes, resulting in improved efficiency and customer experience.
• Effectively communicated complex information in clear, customer-friendly language across diverse technical levels.
• Demonstrated adaptability through continuous learning and professional development in line with evolving company protocols and technologies.

Email & Live Chat Support Specialist - August 2025
• Provided prompt and accurate responses to customer inquiries via email and live chat, ensuring timely resolution and exceptional service quality.
• Troubleshot and escalated complex technical issues to the appropriate teams, improving resolution efficiency and reducing repeat cases.
• Managed high volumes of messages with speed and precision while maintaining updated knowledge base content for accurate client information.

• Assisted lead teachers in delivering engaging lesson plans, fostering a collaborative learning environment for students.
• Supported classroom management by monitoring student behavior, enhancing overall classroom discipline and focus.
• Prepared instructional materials and resources, ensuring timely availability for effective lesson execution and student engagement.
• Conducted one-on-one tutoring sessions, promoting individualized learning experiences and boosting student confidence in academic performance.
• Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
• Helped with grading assignments and tests, providing constructive feedback to students based on results.

• Assisted customers in navigating financial products, enhancing their understanding and increasing overall engagement with services.
• Responded promptly to customer inquiries, ensuring accurate information delivery and fostering positive client relationships.
• Collaborated with team members to streamline onboarding processes, improving efficiency and customer satisfaction during account setups.
• Documented customer interactions meticulously, contributing to improved service records and facilitating better follow-up communications.
• Managed cash flow records, processed credit card transactions, and reconciled accounts to ensure accurate financial reporting.