CHRISTIANA OKOLO
LEKKI-AJAH,NIGERIA
Summary
Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations. Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
Work history
Sales attendant
Shoprite
Enugu, Enugu State
08.2021 - 01.2024
- Accepted card, cash and cheque payments in POS register system.
- Displayed wares in temporary structures at markets to attract new customers.
- Managed customer lines for minimum wait times and high satisfaction.
- Boosted product sales by offering selection guidance to customers.
- Inspected products for damages and expiry dates before processing refunds.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Demonstrated product usage and features to customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Prepared invoices for customers with large orders or special sales types.
- Guided customers to locate products or alternative items.
Customer services representative
TSM PROPERTIES AND DEVELOPMENT NIG. LTD
Enugu, Enugu State
04.2019 - 07.2021
- Adhered strictly to policies and procedures for continued company compliance.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Completed transactions to replace or exchange defective items.
- Processed high-value payments with meticulous accuracy.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Listened actively to offer accurate information and best solution to their needs.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Advised customers on availability, pricing and location of products.
Education
A-Levels -
URBAN GIRLS SECONDARY SCHOOL NSUKKA ENUGU
NIGERIA 09.2012 - 04.2018
Bachelor of Science - COMPUTER SCIENCE
UNIVERTY OF NIGERIA NSUKKA (UNN) ENUGU
NIGERIA 10.2014 - 10.2023
Skills
- Money handling
- Food preparing
- Superb time management
- Accurate money handling
- Fashion and styling expertise
- Retail merchandising expertise
- Cash management
- Customer service
- Financial records analysis
- Promotions
- Product promotions
- Site security
- Returns
- Customer retention
- Outgoing and enthusiastic
- Customer service oriented
- Communication skills
- Leadership
- Accounting
- Problem-solving
Languages
English
Fluent
HAUSA
Fluent
IGBO
Native
Affiliations
- READING, MOVIES, MUSIC
Timeline
Sales attendant
Shoprite
08.2021 - 01.2024
Customer services representative
TSM PROPERTIES AND DEVELOPMENT NIG. LTD
04.2019 - 07.2021
Bachelor of Science - COMPUTER SCIENCE
UNIVERTY OF NIGERIA NSUKKA (UNN) ENUGU
10.2014 - 10.2023
A-Levels -
URBAN GIRLS SECONDARY SCHOOL NSUKKA ENUGU
09.2012 - 04.2018
Similar Profiles
Shannon McCooeyShannon McCooey
Online Shopping Clerk at ShopRiteOnline Shopping Clerk at ShopRite
Marc MontanoMarc Montano
Assistant Manager at ShopRiteAssistant Manager at ShopRite
Isabella BayonIsabella Bayon
Cashier at ShopRiteCashier at ShopRite
Ryan-James RothRyan-James Roth
Cashier at ShopRiteCashier at ShopRite
Hope OkekeHope Okeke
Administrative Assistant at Zonach LaboratoryAdministrative Assistant at Zonach Laboratory