Open To Work
Christiana Effiom
Summary
Customer Service Professional experienced in delivering exceptional support and resolving complex customer inquiries. Achieved high satisfaction rates through effective communication, problem-solving, and multitasking abilities. Focused on mentoring new team members and enhancing operational efficiency to meet business objectives.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Customer Care Representative
Gestod security services
Lagos , Nigeria
01.2025 - 11.2025
- Resolved customer complaints and issues promptly, ensuring customer satisfaction.
- Assisted customers with inquiries regarding security service options and solutions.
- Educated clients on security products and services, enhancing their understanding and usage.
- Delivered accurate, valid, and complete information to customers, facilitating informed decisions.
- Conducted follow-up calls to ensure customer satisfaction with services rendered.
- Maintained accurate records of customer interactions using company databases.
- Provided feedback to management on common customer concerns and trends.
- Participated in training sessions to enhance knowledge of security service offerings.
Call Center Representative
Nine cash loan services in
Lag, Nigeria
01.2024 - 12.2024
- Managed high volume of inbound calls with professionalism and efficiency.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer complaints by identifying issues and implementing effective solutions to improve satisfaction.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Delivered accurate information on loan terms and repayment options to enhance customer understanding.
- Educated customers on financial products and services available at the company.
- Assisted customers with loan inquiries and application processes.
- Followed up on pending applications to facilitate timely processing and ensure a smooth customer experience.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Customer Service Representative
Sunnyplus communications
Lagos , Nigeria
03.2023 - 01.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints with professionalism and empathy to enhance customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on products and services to promote informed decision-making.
- Managed customer accounts and updated information in the database.
- Collaborated with other departments to resolve complex issues and ensure customer needs were met.
- Communicated effectively with team members to ensure service quality.
Personal assistant
Private firm
Lagos , Nigeria
03.2022 - 05.2023
- Managed daily schedules for executives to maximize productivity and efficiency.
- Coordinated travel arrangements and itineraries, optimizing schedules for business trips and meetings.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Coordinated travel arrangements and itineraries for business trips and meetings.
- Maintained office supplies inventory, ensuring timely availability of essential items to support operations.
- Executed errands and daily tasks, allowing the employer to prioritize critical responsibilities.
- Checked personal and professional activities to remind the employer of priority tasks and deadlines.
- Screened telephone calls and inquiries and directed as appropriate.
- Maintained clerical correspondence via email and phone.
- Organized and maintained filing systems for confidential documents and records.
- Ran errands to help with daily tasks, enabling the employer to focus on more pressing duties.
- Screened telephone calls and inquiries and directed them to the appropriate personnel.
- Prepared documents such as reports, presentations, agendas, and correspondence.
Education
Bachelor of Science - Microbiology
University of Calabar
Calabar , Nigeria 05.2014 - 09.2018
Skills
- Customer relationship management
- Complaint resolution
- Product education
- Communication skills
- Call handling
- Team collaboration
- Active listening
- Patience under pressure
- Detail orientation
- Email communication
- Adaptability and flexibility
- Data entry
- Customer service
- Conflict resolution
- Call management
- Call center experience
- Phone etiquette
- Appointment scheduling
- Customer relations
- Inbound customer service
- Verbal and written communication
- Email correspondence
- Empathy and patience
Work Preference
Job Search Status
Open to workWork Type
Part TimeContract WorkLocation Preference
RemoteSalary Range
₦0/hr - ₦1000/hrTimeline
Customer Care Representative
Gestod security services
01.2025 - 11.2025
Call Center Representative
Nine cash loan services in
01.2024 - 12.2024
Customer Service Representative
Sunnyplus communications
03.2023 - 01.2024
Personal assistant
Private firm
03.2022 - 05.2023
Bachelor of Science - Microbiology
University of Calabar
05.2014 - 09.2018